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Michael Kors Reviews

1.9 Rating 120 Reviews

23 %

of reviewers recommend Michael Kors

Company Reviews

1.9

Based on 120 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Michael Kors 1 star review on 8th April 2024

Florentina Pablo

Michael Kors 1 star review on 8th April 2024

Florentina Pablo

Michael Kors 1 star review on 8th April 2024

Florentina Pablo

Michael Kors 1 star review on 27th March 2024

Michael Kors 1 star review on 18th March 2024

Michael Kors 1 star review on 18th March 2024

Michael Kors 1 star review on 6th March 2023

35

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spent over $600.00, months ago, for 2 bags supposedly with big discount, received 1 dirty and "USED" reported it to the website where purchased, emailed them, chat (the worst service of all, chat does NOT work, spent a long time waiting for a chat, got in a chat, the woman had NO clue even how to type or care to help), emailed the corporate management office, NO one responded, NO one refund me, or cared to find out what happened, other than ignore that we pay for the products, do NOT waste your money on this name brand, as it is NOT worth your effort to try to do business with them, unfortunately they do not care about your business. Also, the tag in the used item I did get showed that the actual price for the item is 1/2 the price of the supposedly on sale price I paid, this is FRAUD -- and need to be reported to the Consumer Protection Agency, we as consumer can do something about it, do NOT buy their overpriced items, do not let them charge for something they did not deliver, and report fraud. Where is my refund of the item Michael Kors did NOT send?”

Posted 3 months ago

“Horrible customer service Bag logo turned rusty I’m very disappointed”

Michael Kors 1 star review on 6th March 2023

Michael Kors 1 star review on 6th March 2023

Posted 1 year ago

“STAY AWAY FROM M K PRODUCTS! I bought a wallet and purse at the MK store and spentvover $700 and the leather wallet started breaking down before a year was up. I started the warranty claim and was approved but for a very low dollar amount on a giftcard. It isn't even worth the trouble for what they give you compared to what you pay for their expensive products that don't even last! I recommend Coach as they last!!!!!!”

Posted 1 year ago

“Very disappointing. I bought MK purse online & it was a defective piece. Since I bought online I didn't had the paper receipt so when I went to return the bag at Crabtree valley mall they sent me back to come back with paper receipt. so my husband took the paper receipt & went again to return it. This time they said you have a different card so my husband said this is the 2nd time I am coming its very disappointing to see how badly this is being taken care of then they took it back. So I would suggest not to buy online. very poor customer service & bad piece.”

Posted 1 year ago

“I purchased 2 pairs of shoes for my mum on Michael kors global. I purchased a pair of Porter Suede Boot size 40 and a pair of Gideon Logo Tape Faux Leather Mules size 40, which Ib paid nearly $800 for. I was disappointed to receive a pair of white sneakers by DHL. I have been trying to get them to send me the correct order to no avail. They keep sending us very generic responds with no proper outcome. You can see the shoes that I have received. This is appalling for such a big brand to do this to its customers.”

Michael Kors 1 star review on 26th July 2022

Michael Kors 1 star review on 26th July 2022

Posted 1 year ago

“Terrible customer service. why are you accepting orders If you can't deliver the right product? I purchased two items online last week but received the wrong items. I have no time to return them and then engage on the phone. All I say is that I will not be purchasing Michael Kors products online, delivering the wrong products is cheating and you did it purposely, it's no mistake. AR Mississauga”

Posted 1 year ago

“If I can put a negative rating for this I will do that. Ordered a pair of loafers and I received damaged item. Why would they send a defetive one in the first place? Is there no quality control for MK items? Very disappointed. Responses to email takes forever. I will never ever buy MK products again.”

Michael Kors 1 star review on 18th March 2024

Michael Kors 1 star review on 18th March 2024

Posted 1 month ago

“Don't purchase from this company, after your 1 yr warranty is up they no longer help you get your item fixed or replace. Send they have have no pride in the product they sale. I've tried leaving a puc but it will not accept it.”

Posted 2 months ago

“I bought few things from Michael Kors. Everything else S fine but shoe doesn’t fit me so I decided to get exchanged.their policy for returning says 90 days and I ordered 12-26-2022 and arrived after 3 weeks now they refused to return. I was hoping to try stand for what they say.”

Posted 1 year ago

“Delivery lies they suck worst company ever”

Posted 1 year ago

“Do not order jewellery from Michael Kors -the item was faulty and they refused to repair. They have messed us around for months. The item was expensive and we do not have anything to show for it.”

Posted 1 year ago

“Michael kors products is junk. Got a 400 dollars purse and the zipper broke in 3 months. Also got a watch and you have to replace the battery every two to three weeks. This is a true review. Don't waste your money”

Posted 1 year ago

“It is the second time when I tried to order a product from Michael Kors Outlet Japan, and after spending hours finding some nice items and being excited to receive them, instead, I get an email from Customer Service saying that I cannot pay with a card that is not under my name. B....t! It is the first time in my life that an online store cancels my order just because I paid with my husband's card and the card is not under my name! But what if I want to pay with my company card, I cannot do this either. This is ridiculous! I don't know if this is only in Japan, but Michael Kors needs to do something about it. Terrible experience, they just lost a good client, as I was a big fan!”

Posted 1 year ago

“Still trying to find out where my delivery is. I paid for express next day delivery however MK is passing the buck to UPS! It is very likely that I will never be buying from Michael Kors again as the delivery process is just complete shambles and no one seems to have correct up to date info!”

Posted 1 year ago

“Awful customer service ! They processed my return more than 3 weeks and I still didn't receive my money back”

Posted 1 year ago

“On March 20, 2024, I ordered a purse and dust bag for my sister's birthday. On March 24, 2024 I received an email stating that the dust bag would arrive gift wrapped on March 25, 2024 and the purse would not arrive until March 28th. What an epic failure in common sense and general care. They were both ordered together with a request to be gift wrapped. Never again will I order from this website.”

Posted 1 month ago

“Do not buy anything from there the on their customer service outrageous just not worth your time or money”

Posted 1 month ago

“Worst of the worst ..they are not helping you … I had this pair of sandals who are defects I guess.. strap broke.. and no one at Michael Kors are helping besides sending you a repair company in New Jersey…wow I’m done with Michael Kors …”

Posted 1 month ago

“I dont even write reviews but my experience with these people was so horrible I had to do one. I ordered a belt bag from them and realized shortly after that the shipping address was incorrect. I immediately called them to get it changed before the item shipped and was told that they couldnt do anything. i was told that the item had to ship and then needed to be redirected to the warehouse. Then 3-5 business days past that point i could be refunded. this is absolutely insane. I have never heard of anything like this in my life. Then i was receiving emails stating that my item was on its way (which i dont even live at that address anymore), so i chatted them to let them know. i was told by the person on their online chat that they will reroute it. I am not confident that they will. they wouldnt provide me an incident number or anything so i can track it to see if they are going to reroute the item. I pray the item doesnt go to some stranger at my old address. I will never order from them again and am upset i didnt read the reviews before i purchased.”

Posted 1 month ago

“Michael cause destroyed my little girls Christmas I ordered a handbag and a pair of shoes and they sent me an item that I never ordered a black handbag. Me and my husband saved up very hard for these items and they sent me the wrong item. My husband is on dialysis three times a week to keep alive and I have an autistic son got Addison’s disease gotta take medication every six hours to keep life me and my husband saved up very hard for these items for my little girls Christmas and she didn’t end up getting nothing. Thank you very much Michael Kors for a wonderful Christmas”

Posted 2 months ago

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Michael Kors is rated 1.9 based on 120 reviews