“Michael cause destroyed my little girls Christmas I ordered a handbag and a pair of shoes and they sent me an item that I never ordered a black handbag. Me and my husband saved up very hard for these items and they sent me the wrong item. My husband is on dialysis three times a week to keep alive and I have an autistic son got Addison’s disease gotta take medication every six hours to keep life me and my husband saved up very hard for these items for my little girls Christmas and she didn’t end up getting nothing. Thank you very much Michael Kors for a wonderful Christmas”
“RETURN POLCY IS HORRIBLE.
Bought a purse for GF for holidays and she wanted different color. Attempted to return to local store and I was 3 days past the holiday return date of Jan 15th. Kors will not accept return, nor give any type of refund/gift card - nothing. Yes, it states return policy but I am a male who does not shop at the store. What I can tell you is I will NEVER buy anything from this company again.”
“Spent over $600.00, months ago, for 2 bags supposedly with big discount, received 1 dirty and "USED" reported it to the website where purchased, emailed them, chat (the worst service of all, chat does NOT work, spent a long time waiting for a chat, got in a chat, the woman had NO clue even how to type or care to help), emailed the corporate management office, NO one responded, NO one refund me, or cared to find out what happened, other than ignore that we pay for the products, do NOT waste your money on this name brand, as it is NOT worth your effort to try to do business with them, unfortunately they do not care about your business. Also, the tag in the used item I did get showed that the actual price for the item is 1/2 the price of the supposedly on sale price I paid, this is FRAUD -- and need to be reported to the Consumer Protection Agency, we as consumer can do something about it, do NOT buy their overpriced items, do not let them charge for something they did not deliver, and report fraud.
Where is my refund of the item Michael Kors did NOT send?”
“The customer service was tremendous! Was instantly greeted by lovely Tyrell and he helped me pick out a gorgeous bag along with a great sale price! He was so nice and helpful and patient! Thank you for making the experience nice for me and I will be back!”
“I bought few things from Michael Kors. Everything else S fine but shoe doesn’t fit me so I decided to get exchanged.their policy for returning says 90 days and I ordered 12-26-2022 and arrived after 3 weeks now they refused to return. I was hoping to try stand for what they say.”
“STAY AWAY FROM M K PRODUCTS! I bought a wallet and purse at the MK store and spentvover $700 and the leather wallet started breaking down before a year was up. I started the warranty claim and was approved but for a very low dollar amount on a giftcard. It isn't even worth the trouble for what they give you compared to what you pay for their expensive products that don't even last! I recommend Coach as they last!!!!!!”
“Do not order jewellery from Michael Kors -the item was faulty and they refused to repair. They have messed us around for months. The item was expensive and we do not have anything to show for it.”
“Very disappointing. I bought MK purse online & it was a defective piece. Since I bought online I didn't had the paper receipt so when I went to return the bag at Crabtree valley mall they sent me back to come back with paper receipt. so my husband took the paper receipt & went again to return it. This time they said you have a different card so my husband said this is the 2nd time I am coming its very disappointing to see how badly this is being taken care of then they took it back. So I would suggest not to buy online. very poor customer service & bad piece.”
“Never buying from Michael Kors again, I bought a small bag for traveling from Michael Kors Crabtree mall Raleigh, NC , but I found what what I am looking for at Tory Burch so I decide to return MK bag, the store manager claimed that there is a stain and food crumbs inside the bag to refuse to return it, he is a liar, raciest, white male, the bag did not leave the shopping bag and no stain or crumbs inside ( Check picture)”
“I received today my mens wallet order from MK and it is a gift for my boyfriend but unfortunately the box of the parcel looks cheap and its almost opened! Like there is no even a box of michaelkors for the wallet itself! Like this is the 1st time I bought and not satisfied about it. I paid for expressed and yet it came morethan 2 weeks lol! What a waste of money then. Not a recommendable to buy online!”
“Michael kors products is junk. Got a 400 dollars purse and the zipper broke in 3 months. Also got a watch and you have to replace the battery every two to three weeks. This is a true review. Don't waste your money”
“Hi. This is very shameful
I bought a watch for my girlfriend birthday
And I been charged 8£ for express delivery
Just to get the item quickly and to make it on time I supposed to get the item on 06/12/2022
I called to the costumer service just to ask that I will get it on time that is how i paid the delivery fee and they said sir you don’t have to worry you will get it
Guess what? I didn’t get it
So I called back to Michael Kors complaining and she said is not on our hand
Do you this is fare and reliable??
What the heck yo mean man they treat me like a dumb really unreliable company
Now I don’t know where is the item
Her birthday it’s gone now, and the day of delivery is expired
Please spreads this message to all your colleges and family I’m protesting to this scammer company
They have really bad costumer service
They won’t help you before the delivery day they will speak nice and when everything messed up they will say it’s on in our hand sorry all you can do is wait
So before you spend your money you better think
Thief’s Michael Kors is not the right company for online shopping
They promised but will not do anything trust me.”
“DO NOT ORDER ONLINE!!! After placing the order I realized it was going to be shipped to my old address so I called to edit the address or cancel completely. They simply told me I had to wait for it to ship to the wrong address then call them. Well, it is being shipped to an old address 2 hours away in another city. The person on the phone told me that’s the policy which is not because I looked up their policy. He refused to read me the policy or put me through with a manager. He just disconnected the call after being on hold for more than 2 hours.”
