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Michael Kors Reviews

1.9 Rating 120 Reviews

23 %

of reviewers recommend Michael Kors

Company Reviews

1.9

Based on 120 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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35

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a bag in January and it took almost a month to arrive which was too late as it was a gift. I returned it immediately and still waiting for a refund. When I email they send a standard response blaming the ports. I have managed to get all other European orders with no problems. Terrible customer service.”

Posted 3 years ago

“I ordered two items from Michael Kors, both on the same day as different transactions. This was intended to be a birthday gift for a friend. I received the first order within a week, but the second order has not moved from its current location. I was expected to receive it on the 10th, it is now the end of the month and there is still no sign of the package. I've contacted MK customer service through online chat, and I was told that it was delayed due to "COVID19" which isn't true, since I had no issues with other packages, and even receiving the first package from MK. I've emailed customer service so many times, and I just keep receiving a copy and paste response, saying to keep waiting. I've contacted Canada Post, and Canada Post started an investigation. They emailed me back saying the package never was scanned and for the customer service of MK to contact them. MK isn't taking any responsibility or any action to resolve this. This has been the worst customer service experience from such a well known and respected brand. I'll never shop at Michael Kors again. I just want my refund for an item that's lost in transit. Thank GOD! I ordered through PayPal. I've now escalated the issue and will hopefully get my money back. I'm going to do everything in my power to bring MK ratings down, so no one has to go through what I had to go through.”

Posted 3 years ago

“Absolutely terrible customer support! I bought a backpack from them in New York - it was a pick-up order. Everything was well. Now I am in Miami and wanted to buy two bags as a present for my sister and her daughter. My orders were canceled twice as a scam. But billing information has not changed since 1 order in New York. On the phone, after entering the order number, the robot is silent! I wrote them 2 letters and they only confirmed that the orders were canceled. Terrible.”

Posted 3 years ago

“Horrible experience. Purchased a Christmas gift which I returned in January 2020. I waited 1 month for Michael Kors Customer Service to let me know they issued a refund to my credit card. Had to call back to let them know I did not receive it and was told there was a processing error on their end and have to wait an additional 3-5 business days. Will never order from Michael Kors again!!”

Posted 3 years ago

“I just got my package today from them. And got excited removed all the covered even the tag. And I noticed that the quality is not what I like and has white stain or scratches at the back of the handbag. When I call the customer service they said the handbag is not returnable bec first I removed the tag and the white scratches are dust from them and not manufacturing issues. Lol so I said your sending a dusty handbag!? I told them it’s a stain, scratches... i just got it today from the box. I just opened it. It frustrates me because for them the value of the bag is about the TAG that I accidentally removed it. NO TAG NO RETURNED. Damage bag deal with. Happy customer! Learned my lesson. They are worse dealing with customer issues. They don’t care if your unhappy with the products they sent to you. They don’t care if it’s damage YOU REMOVED THE TAG THEN SORRY!”

Posted 3 years ago

“I bought a watch from them three years ago and retuned it a week after. It was not what I expected it to be. They still have not refunded my $740. Its been three years! This is very unacceptable. They asked me to return the watch for warranty so I did. They never returned it back to me and they are not refunding me back my money. I am taking this matter to the Better Business Bureau of Canada and I will complain. They took the watch and money. They stole my money and watch and they are not taking any responsibilities. Shame on you and your business”

Posted 3 years ago

“Incorrect tracking number, customer service unable to locate item/package and refuse to refund purchase price.”

Posted 3 years ago

“Most individuals in todays society always find time to complain, but rarely give praise when warranted. I was in a customer service enviornment for the most part of my working days so when I see an individual go above and beyond, I feel that kind words are in order. I contacted Customer Service with a situation that I needed help with. Called 866 709 5677. I was really fortunate to get a woman named Yamell who assisted me with my order. She showed empathy, was professional, considerate, helpful, friendly and resolved my issue. After seeing a lot of these negative reviews, I can only say that the stars must have been on my side to be lucky to get someone like Yamell. Thanks Michael Kors for having this women in your employ. She truly made my day!!!!”

Posted 3 years ago

“Most individuals in todays society always find time to complain, but rarely give praise when warranted. I was in a customer service enviornment for the most part of my working days so when I see an individual go above and beyond, I feel that kind words are in order. I contacted Customer Service with a situation that I needed help with. Called 866 709 5677. I was really fortunate to get a woman named Yamell who assisted me with my order. She showed empathy, was professional, considerate, helpful, friendly and resolved my issue. After seeing a lot of these negative reviews, I can only say that the stars must have been on my side to be lucky to get someone like Yamell. Thanks Michael Kors for having this women in your employ. She truly made my day!!!!”

Posted 3 years ago

“I ordered a watch from the Michael kors online store and got the watch I needed to links taking out so took in to the nearest store that was a hour away get they tell me they can't take no links out cause I didn't purchases it from them that I had to take it somewhere else so I asked what the difference in me buying it and having it sent to the store and need links taking out the she go to say we don't sale that watch in the store so if I mess it up we don't have one to replace it so I left and called the customer service and was on hold for 30 minutes so he can tell me to take it to a Michael kors store lol I told him what they said and he tells me to take it to another store that works on watches or I can send it back to them lol so I will not be buy another Michael kors watch”

Posted 3 years ago

“Have been satisfied with my products but dislike online VIP points that you can’t use instore”

Posted 3 years ago

“DO NOT ORDER FOR THEM!!! I PLACED A ORDER WITH THEM WHICH NEVER MADE IT TO ME. I CONTACTED CUSTOMER SERVICE AND THEY BASICALLY TOLD ME THAT THERE IS NOTHING THEY CAN DO ABOUT ME PAYING FOR ITEMS WHICH NEVER MADE IT TO ME. BEYOND RIDICULOUS AND THE REPRESENTATIVE WAS VERY RUDE. NEEEVVVER WILL ORDER FROM THEM AGAIN!”

Posted 3 years ago

“Their customer service is horrible horrible horrible. I wasted 2 hours about 2 months ago trying to place an order so I thought I would try again to day and another 2 hours and when we get done with the order she says I'm sorry we don't have stock After saying that they had stock while I was placing the order. When the I ask to speak with the manager they put me on A ridiculous hold time where I hung up. They have no respect for your time.They wasted over 2 hours of my day again I said not anymore.”

Posted 3 years ago

“I was gifted a Michael Kors purse, it was my first time owning one so I was very excited. After three short months, the leather on the handles started ripping and peeling off. You can only return if you have a receipt but since it was a gift, there was nothing I can do. Such a waste of money.”

Posted 3 years ago

“So disappointed in the quality of this brand. I recieved a smartwatch for Christmas and didn't start using it until April. All I do is work and hike yet less than 6 months of use and a over $200 watch that I don't have proof of purchase for (reminder, it was a gift) will not be fixed. I will never gift this brand to anyone and if I am gifted again, I will ask for the money instead.”

Posted 3 years ago

“I was little worried before placing my order with MK global, because i saw many negative reviews,,but i trusted this global brand and i am very happy with my purchase. Delivery was on time without any delay”

Posted 3 years ago

“Absolutely abhorrent customer service. I bought a bag from them and I didn’t receive any confirmation email from them. I tried calling them but there was no number to call. I sent them an email and it’s a WHOLE MONTH!!! Without any reply!! The item wasn’t delivered, the money was pending from my card for 15 days and then was returned to my account!! I thought ok I will give them an excuse because of COVID. I bought the item again and their stupid website did the exact same thing! What kind of business leaves the website malfunctioning for a month while it claims to be a big business and a brand? May be Michael Kors wants some donations because he is struggling with COVID? Will bad luck because he cannot receive donations either as his workers don’t reply to the emails. But it’s not the poor workers fault. This problem illustrates a huge management problem!!! Either the owners of the brand don’t know how to run business anymore or they are so stingy to pay for more workers to handle small things like answering emails or fixing the website!!! Or may be both things together!!! Oh yes and may be some blame is on the workers too!!! So shocked and disappointed with their service!!! Me and my girlfriend had a terrible experience! Shame on MK!!”

Posted 3 years ago

“I ordered a bag foe my fiancee and it was the wrong bag. I was trying to contact them with no reply. Still no reply. And i was just going 2 buy the bag she wanted and send that bag back. But now its not in stock. Now she dont even want 2 celebrate her bday bcuz of this. And of course i am the bad guy bcuz the wrong bag was ordered.”

Posted 3 years ago

“They have the WORST customer service. I understand we’re in a pandemic, however I ordered something end of May, returned it and was delivered the second week of May, and never heard anything back about the return or being refunded. No emails answered, no phone calls answered and their chat online is shut off. Don’t buy off their website.”

Posted 3 years ago

“They don't contact you back. You can call and speak with anyone very frustrating. Even the chat with someone does not work.”

Posted 3 years ago

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Michael Kors is rated 1.9 based on 120 reviews