Michael Kors Reviews

Name: Michael Kors
Rating: 1.80

1.8 Rating 172 Reviews

19 %

of reviewers recommend Michael Kors

Company Reviews

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Metrics

1.8

Based on 172 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Michael Kors 1 star review on 29th May 2025

Anonymous

Anonymous // 01/01/2019

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“I had a very good experience when I went to the store,but online is another story. I wanted to purchase a purse and a pair of sneakers. I put them in the basket and when trying to pay, it just freezed. After many attempts, I gave up. Next day, tried again and surprise: the sneakers were not with the same price. From 99$ the day before, they were 169$. I called costumer service & after a lot of questions of identification & letting me wait, all I got as an answer was a cold ' can't do anything about it. That's the price now.". Is this a joke? I still purchased the purse, a little more than 400$ ( I had to use my store credit)and got the same sneakers for 99$ at Browns, but I've decided to never buy again from them.”

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Posted 3 years ago

“I have 3 Michael Kors bags and love them. I have never been disappointed at all. Price was good and delivery was fast. I will order from again, highly recommended.”

Michael Kors 5 star review on 15th April 2022

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Posted 3 years ago

“Made an online order to Michael Kors and realized that I made a mistake with the shipping address I immediately called customer service to see if I could get it fixed and they assured me that it would be done within 24 hours my package got shipped out with the wrong address and luckily it went to my neighbours house. I would never recommend ordering from this company they have the absolute worst customer service that you will ever encounter . Save your money and shop elsewhere.”

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Posted 3 years ago

“The company is a joke. Their policy is that you can't cancel an order once it's placed. Even before it's shipped or packaged. You have to wait for the item to arrive at your house and then ship it back. Will never buy from this company again.”

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Posted 3 years ago

“MK YOUR PAYMENT INFORMATION SYSTEMS SUCKS GET ADVICE FROM AMAZON TECHNOLOGY TEAM ON HOW TO RUN SYSTEMS OTHERWISE OUTSOURCE YOU PAYMENT SYSTEMS AMAZON REFUSING TO ACCEPT DEBIT CARD PAYMENT FOR MK ONLINE SHOPPERS IS THE MOST IS ””RIDICULOUS”” AND ””STONE AGE COMPANY POLICY”” MK ONLINE CUSTOMERS AROUND THE WORLD HAVE PURCHASES THEY COULD NOT COMPLETE. I PURCHASE WORTH $1975.25 AND EACH TIME WELLS FARGO APPROVED PAYMENT MK ONLINE SYSTEMS REVERSES AND CREDITS THE PAYMENT INTO MY BANK ACCOUNT STREAMLINE YOUR PAYMENT SYSTEMS TO WORK PRODUCTIVELY AND ENCOURAGE SALES GROWTH”

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Posted 3 years ago

“by accident I sent Michael Kors the wrong package, they received, It on Jan 21 but they can not location it and almost a month. They keep telling me they have to wait for the warhorse to find the package. Many time I have requested a supervisor to call me and they have not. I will never buy anything from them again.I spent hundred of dollars with this company. Now I will report the item stolen and have the police deal with it now. I have waiting too long for them to do nothing.”

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Posted 3 years ago

“I called yesterday because my first and last Michael Kors purse has proven to be cheaply made with a $600 price tag. They refused to fix it or replace it. She then offered me an email to have it fixed myself at my cost, I asked her to email it to me since there were more letters than the alphabet in the address and still have not received that email or address from the customer service. I have an extensive purse collection and prefer to look at most of them rather than use them on a regular basis. I decided to give my fabulous Louis Vuitton a break and finally pulled out my pretty blue Michael kors purse since its never been outside yet I figured it needed a turn. To my surprise after less than a month of use and less than 2 weeks of using the strap, I found my purse on the ground of the parking lot after snapping off of my neck. I love my purses as we all do but I will never purchase another Michael kors in this lifetime. I highly recommend you spend a little extra and get Louis Vuitton, which has proven in 4 years its durability to life.”

Michael Kors 1 star review on 8th February 2022

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Posted 3 years ago

“I ordered a jacket from MK global, got it 5 days later, weekend included(Greece), the size was too big, shipped it back the following day( very convenient via DHL, excellent service). I placed another order, different item(logo shoulder bag- great choice!!) which came 2 days later! The money from the first order was in my account one day after they received my return, not a day longer. I am sorry for those who had a bad experience, but mine was nothing like that. I won't think twice for another order. Thank you MK!!!”

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Posted 3 years ago

“I ordered a belt from them last 2020z it was their reversible belt. I got my item a week after and it was the wrong item and felt like a fake one. I emailed them and asked to change it. They picked it up but never had the replacement. That’s 100 dollars down the drain. Terrible.”

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Posted 3 years ago

“I live in AU, I wasn't expecting my parcel will arrived in less than 7 days but it did. Both shoes are good in condition. I feel sorry for those who've had a bad experience, hopefully it'll be taken action upon. After all MK will be nothing without buyers | customers. As a Customer Care Associate myself, it's not always resolving the issue, it's educating them in a nice way and provide options 😉 I hope these customers who've voiced out their opinion will be taken care of. xoxo”

Michael Kors 4 star review on 14th January 2022

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Posted 3 years ago

“I made an order on Michael Kors.com a rose gold watch: https://www.michaelkors.global/en_UA/kaycie-pave-rose-gold-tone-watch/_/R-MK6930 I was waiting for delivery for a week and then the status changed to "delivered". But I didn't get it. Was trying to do something with that, texting via mail to the company but they were acting like they are playing for time. Thanks to paypal, they helped me to refund all the funds.”

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Posted 3 years ago

“Do you don’t deserve that one star So I ordered this on the 3 so I could get it by Christmas so I called today to find out where is my package they told me oh it’s hold in transit I’ve got a claim it as last time we got to give you a refund a day before Christmas that’s a professional from big company like this”

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Posted 3 years ago

“I have worst experience ever, i order in November till today didn't get it. Called customer service several times, stayed on hold for about 1 hour, waiting to talk to supervisor. She promised to call back but she didn't and the occasion i need the bag already got passed. I would never shop from them ever.”

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Posted 3 years ago

“Y’all suck!!!! Absolutely failures as a company. Ordered a over $100 purchase The picture looked huge and it comes in a tiny bag that looks like a muppet bag. I call a Lexington location and the manager was a absolute jerk! She had zero people skills and needs fired truthfully. She argues with me the entire time and says it was my mistake I got what I got!”

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Posted 3 years ago

“I was so happy to receive my new handbag, it was delivered very quickly. It looks perfect. I love it.”

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Posted 3 years ago

“I am really really disappointed by Michael Kors. Such a big brand to scam people, so I made a print hae on the 26th of November and till date my money is still pending to be cleared with them. They have been promising to refund my money but I have not received it. All they do is send generic emails and not looking into my matter. I have emailed them my bank statement reflecting the payment. I regret buying from the app 😭😭😭”

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Posted 3 years ago

“IF YOU NEED TO RETURN AN ITEM DON’T SHIP IT BACK IF YOU CAN GET TO A STORE. Bought and returned two pairs of shoes at the end of June, as they are made small and I needed a larger size. So sorry I shipped them back and didn’t go to the outlet. They were processed in two different cities, one was fine the other still has not refunded me. Took two months to acknowledge the system refund had a glitch and didn’t process. Told me in September I was getting a cheque but that wasn’t my method of payment as stated in the refund rules. Now I’m told the cheque was requested in October and should take four weeks. Check Better Business Bureau complaints filed. Over 100 in 2021. I’M INTO MY 5TH MONTH WAITING FOR MY REFUND. Good luck.”

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Posted 3 years ago

“I purchased a purse from their website directly in January. Within a few months it started pulling apart. I put the purse up for several months. In August I found that my purse had a one year warranty so I reached out to them to determine how to proceed. They told me I had to ship my purse to them back at my expense and they would repair or replace my purse with a similar alternative. I shipped it back to them on August 13. August 21 I still had not heard from them so I reached out via email. They said they had not received my purse. I provided the tracking number and that they received the purse on August 19. They then said they would provide this information to another team and I needed to continue contacting them every 3-5 days for an update. That alone is frustrating since a good customer service team should be updating their customer. They continued making excuses for the delays including that they were dealing with flooding. First or second week of September they finally updated that they could not repair my purse and offered 5 alternatives. I selected the purse that was the closest match to my purse that I had sent them. They stated I needed to make a choice within 48 hours or risk my choice not being available. I selected my choice within a day. I’ve been continuing to try and get updates since that time. They have had my purse for 2 months now. I’m out the initial purse price plus the certified shipping cost to mail the purse back to them. While they have only stolen my money (that’s how I feel since they have my money and the item and blatantly lied telling me I would receive my fixed purse or a close substitute back). In the last month they have offered store credit less than the original price and shipping and I declined. They have since offered a store credit close to purse price. I have declined all store credit. I want what they originally told me which is my purse fixed or a substitute. That should not be this hard when this is what they promised when I paid to ship my purse back to them 2 months ago. Terrible business and I will not be spending my money with them in the future. This is terribly upsetting that their prices are so high yet their quality has gotten bad and their customer service is even worst. They aren’t a company that cares about their customers. Just the money they get.”

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Posted 4 years ago

“I purchased my purse in January of this year. Less than 4 months after I get it, the handles start falling apart. I finally took to their warranty process in august. I had to mail the purse back at my expense. I waited over a week and did not even get confirmation they received my purse. I included all information with my purse that I was supposed to. They claimed they did not receive my purse until I provided they tracking number which showed who it was signed by on August 19. I have had to hound them for every update I have gotten. The last was saying my purse couldn’t be fixed and I could make another selection. Which I did over a week ago. I responded within a short period of time of receiving the email which stated I needed to choose within 48 hours to ensure my choice didn’t sell out. Previous reviews now have me worried. I just sent an email stating I want my old messed up purse, the replacement or my money back and I’m just out my shipping cost as a lesson learned. This is not an acceptable way to do business. They have definitely lost a customer with me due to this.”

Michael Kors 1 star review on 8th September 2021

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Posted 4 years ago

“Can I give a zero star? I purchased a purse that started falling apart within 2 months. I followed the warranty process returning the purse for inspection. A month later MK still has my money and my purse. I have continually had to email them to get status updates. They offered me a different purse which I accepted. That was 2 weeks ago. I reached out again only to find out that purse isnt available. If I hadnt reached out they would not have made any attempt to contact me to offer anything else. They just want to keep the money and hope I will walk away. DO NOT purchase MK products. They do not stand by their products and the assistance is HORRIBLE!!”

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Posted 4 years ago

Michael Kors is rated 1.8 based on 172 reviews