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Michael Kors Reviews

1.9 Rating 122 Reviews

23 %

of reviewers recommend Michael Kors

Company Reviews

1.9

Based on 122 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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35

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have the WORST customer service. I understand we’re in a pandemic, however I ordered something end of May, returned it and was delivered the second week of May, and never heard anything back about the return or being refunded. No emails answered, no phone calls answered and their chat online is shut off. Don’t buy off their website.”

Posted 3 years ago

“They don't contact you back. You can call and speak with anyone very frustrating. Even the chat with someone does not work.”

Posted 3 years ago

“I would give 0 stars if it would allow. I received a Michael Kors bag for my birthday last year, the zipper just randomly stopped working! No reason. The teeth just do not seem to clasp any longer. It is barely 9 months old! Biggest piece of $500 trash I have ever owned! The money was literally spent on the name only, definitely not the quality!!”

Posted 4 years ago

“Ordered from their sale. Three days later I had an email to say my order was cancelled as they had no stock. 7 days after still no refund. Called customer services which was awful, she said their website disnt work properly and showed items as in stock when they were not. I asked her to generate my refund and she said they do not generate the refund and I would have to go through my own bank to get my money back. I've never heard anything like it. This was a terrible company to deal with. I did also email but got no response at all.”

Posted 4 years ago

“Goods always packaged beautifully. No problem with returning an item.”

Posted 4 years ago

“I order a handbag. I specifically wanted blue, so I filtered my search. When I received the bag it was GREEN. I tried to reach customer service, waited on the phone more than an hour (no answer), tried the chat (does not work), then I emailed. When I got no reply, I reordered the bag because I was sure there was a mistake. Really liked the bag, so I was keeping the green and would also get blue. The second one came and it was GREEN. Still no reply to my email (more than two weeks). Delivery of the second bag also took more than two weeks. I decided to go into a store. Personnel was VERY nice. They called on my behalf and store personnel was treated RUDELY! Customer Service is non-existent!”

Posted 4 years ago

“I order jacket for my wife and I order wrong size and I call customer service to change the size, they refuse, and customer service told me to buy new one and return the first one, I am not happy about.... with Michael Kors”

Posted 4 years ago

“dont ever buy from them!! Dreadful customer service, I've been misled and lied to for over a month and waiting for my refund 2+ months. Avoid !! Avoid!!!”

Posted 5 years ago

“Found the perfect handbag, service from ordering to delivery was great.”

Posted 5 years ago

“Good service Easy to use Prompt refunds if needed Goods well packaged and presented”

Posted 5 years ago

“Happy with products purchase”

Posted 5 years ago

“good clear webb site good prices item despatched and received quickly tracker available”

Posted 5 years ago

“Items as described and as photo. Amazing packaging. Delivery auick”

Posted 5 years ago

“Staff are informative and helpful,”

Posted 5 years ago

“They are so helpful and feel so happy. I feel like treat to me. They are explain to me very clear because I am deaf and first language to understand what is say to me. I feel so happy. Previous I wasn't happy I don't understand why don't explain to me. I feel so happy they are helpful and explain so clear. I am so happy”

Posted 6 years ago

“Always friendly customer service”

Posted 6 years ago

“Love the collections, and being able to order in-store or online and return to store. I'm a big fan of the knitted dresses for travelling with work (they fold up nicely, don't crease, don't take up too much space). Rapid delivery, beautifully packed.”

Posted 6 years ago

“I just got off the phone with Amirah at customer support. They should change the name to no customer support. I really do not understand how this company is still in business. I guess partly because we do not check these sites till after having a bad experience. They could not care less as to whether the customer is satisfied. All they care about is the cash is in there account. I will not be doing business with this company again,”

Posted 6 years ago

“Found just what we wanted and fit perfectly”

Posted 6 years ago

“The assistant was very help full and made me feel at ease.”

Posted 6 years ago

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Michael Kors is rated 1.9 based on 122 reviews