Michael Kors Reviews

Name: Michael Kors
Rating: 1.80

1.8 Rating 172 Reviews

19 %

of reviewers recommend Michael Kors

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Metrics

1.8

Based on 172 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Michael Kors 1 star review on 29th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Most individuals in todays society always find time to complain, but rarely give praise when warranted. I was in a customer service enviornment for the most part of my working days so when I see an individual go above and beyond, I feel that kind words are in order. I contacted Customer Service with a situation that I needed help with. Called 866 709 5677. I was really fortunate to get a woman named Yamell who assisted me with my order. She showed empathy, was professional, considerate, helpful, friendly and resolved my issue. After seeing a lot of these negative reviews, I can only say that the stars must have been on my side to be lucky to get someone like Yamell. Thanks Michael Kors for having this women in your employ. She truly made my day!!!!”

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Posted 4 years ago

“I ordered a watch from the Michael kors online store and got the watch I needed to links taking out so took in to the nearest store that was a hour away get they tell me they can't take no links out cause I didn't purchases it from them that I had to take it somewhere else so I asked what the difference in me buying it and having it sent to the store and need links taking out the she go to say we don't sale that watch in the store so if I mess it up we don't have one to replace it so I left and called the customer service and was on hold for 30 minutes so he can tell me to take it to a Michael kors store lol I told him what they said and he tells me to take it to another store that works on watches or I can send it back to them lol so I will not be buy another Michael kors watch”

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Posted 4 years ago

“Have been satisfied with my products but dislike online VIP points that you can’t use instore”

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Posted 4 years ago

“DO NOT ORDER FOR THEM!!! I PLACED A ORDER WITH THEM WHICH NEVER MADE IT TO ME. I CONTACTED CUSTOMER SERVICE AND THEY BASICALLY TOLD ME THAT THERE IS NOTHING THEY CAN DO ABOUT ME PAYING FOR ITEMS WHICH NEVER MADE IT TO ME. BEYOND RIDICULOUS AND THE REPRESENTATIVE WAS VERY RUDE. NEEEVVVER WILL ORDER FROM THEM AGAIN!”

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Posted 4 years ago

“Their customer service is horrible horrible horrible. I wasted 2 hours about 2 months ago trying to place an order so I thought I would try again to day and another 2 hours and when we get done with the order she says I'm sorry we don't have stock After saying that they had stock while I was placing the order. When the I ask to speak with the manager they put me on A ridiculous hold time where I hung up. They have no respect for your time.They wasted over 2 hours of my day again I said not anymore.”

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Posted 4 years ago

“I was gifted a Michael Kors purse, it was my first time owning one so I was very excited. After three short months, the leather on the handles started ripping and peeling off. You can only return if you have a receipt but since it was a gift, there was nothing I can do. Such a waste of money.”

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Posted 5 years ago

“So disappointed in the quality of this brand. I recieved a smartwatch for Christmas and didn't start using it until April. All I do is work and hike yet less than 6 months of use and a over $200 watch that I don't have proof of purchase for (reminder, it was a gift) will not be fixed. I will never gift this brand to anyone and if I am gifted again, I will ask for the money instead.”

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Posted 5 years ago

“I was little worried before placing my order with MK global, because i saw many negative reviews,,but i trusted this global brand and i am very happy with my purchase. Delivery was on time without any delay”

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Posted 5 years ago

“Absolutely abhorrent customer service. I bought a bag from them and I didn’t receive any confirmation email from them. I tried calling them but there was no number to call. I sent them an email and it’s a WHOLE MONTH!!! Without any reply!! The item wasn’t delivered, the money was pending from my card for 15 days and then was returned to my account!! I thought ok I will give them an excuse because of COVID. I bought the item again and their stupid website did the exact same thing! What kind of business leaves the website malfunctioning for a month while it claims to be a big business and a brand? May be Michael Kors wants some donations because he is struggling with COVID? Will bad luck because he cannot receive donations either as his workers don’t reply to the emails. But it’s not the poor workers fault. This problem illustrates a huge management problem!!! Either the owners of the brand don’t know how to run business anymore or they are so stingy to pay for more workers to handle small things like answering emails or fixing the website!!! Or may be both things together!!! Oh yes and may be some blame is on the workers too!!! So shocked and disappointed with their service!!! Me and my girlfriend had a terrible experience! Shame on MK!!”

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Posted 5 years ago

“I ordered a bag foe my fiancee and it was the wrong bag. I was trying to contact them with no reply. Still no reply. And i was just going 2 buy the bag she wanted and send that bag back. But now its not in stock. Now she dont even want 2 celebrate her bday bcuz of this. And of course i am the bad guy bcuz the wrong bag was ordered.”

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Posted 5 years ago

“They have the WORST customer service. I understand we’re in a pandemic, however I ordered something end of May, returned it and was delivered the second week of May, and never heard anything back about the return or being refunded. No emails answered, no phone calls answered and their chat online is shut off. Don’t buy off their website.”

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Posted 5 years ago

“They don't contact you back. You can call and speak with anyone very frustrating. Even the chat with someone does not work.”

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Posted 5 years ago

“I would give 0 stars if it would allow. I received a Michael Kors bag for my birthday last year, the zipper just randomly stopped working! No reason. The teeth just do not seem to clasp any longer. It is barely 9 months old! Biggest piece of $500 trash I have ever owned! The money was literally spent on the name only, definitely not the quality!!”

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Posted 5 years ago

“Ordered from their sale. Three days later I had an email to say my order was cancelled as they had no stock. 7 days after still no refund. Called customer services which was awful, she said their website disnt work properly and showed items as in stock when they were not. I asked her to generate my refund and she said they do not generate the refund and I would have to go through my own bank to get my money back. I've never heard anything like it. This was a terrible company to deal with. I did also email but got no response at all.”

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Posted 5 years ago

“Goods always packaged beautifully. No problem with returning an item.”

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Posted 5 years ago

“I order a handbag. I specifically wanted blue, so I filtered my search. When I received the bag it was GREEN. I tried to reach customer service, waited on the phone more than an hour (no answer), tried the chat (does not work), then I emailed. When I got no reply, I reordered the bag because I was sure there was a mistake. Really liked the bag, so I was keeping the green and would also get blue. The second one came and it was GREEN. Still no reply to my email (more than two weeks). Delivery of the second bag also took more than two weeks. I decided to go into a store. Personnel was VERY nice. They called on my behalf and store personnel was treated RUDELY! Customer Service is non-existent!”

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Posted 5 years ago

“I order jacket for my wife and I order wrong size and I call customer service to change the size, they refuse, and customer service told me to buy new one and return the first one, I am not happy about.... with Michael Kors”

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Posted 5 years ago

“dont ever buy from them!! Dreadful customer service, I've been misled and lied to for over a month and waiting for my refund 2+ months. Avoid !! Avoid!!!”

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Posted 6 years ago

“Found the perfect handbag, service from ordering to delivery was great.”

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Posted 6 years ago

“Good service Easy to use Prompt refunds if needed Goods well packaged and presented”

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Posted 7 years ago

Michael Kors is rated 1.8 based on 172 reviews