Michael Kors Reviews

Name: Michael Kors
Rating: 1.81

1.8 Rating 166 Reviews

19 %

of reviewers recommend Michael Kors

Company Reviews

Questions

Metrics

1.8

Based on 166 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Michael Kors made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Michael Kors 1 star review on 29th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So disappointed in the quality of this brand. I recieved a smartwatch for Christmas and didn't start using it until April. All I do is work and hike yet less than 6 months of use and a over $200 watch that I don't have proof of purchase for (reminder, it was a gift) will not be fixed. I will never gift this brand to anyone and if I am gifted again, I will ask for the money instead.”

Helpful Report

Posted 4 years ago

“I was little worried before placing my order with MK global, because i saw many negative reviews,,but i trusted this global brand and i am very happy with my purchase. Delivery was on time without any delay”

Helpful Report

Posted 5 years ago

“Absolutely abhorrent customer service. I bought a bag from them and I didn’t receive any confirmation email from them. I tried calling them but there was no number to call. I sent them an email and it’s a WHOLE MONTH!!! Without any reply!! The item wasn’t delivered, the money was pending from my card for 15 days and then was returned to my account!! I thought ok I will give them an excuse because of COVID. I bought the item again and their stupid website did the exact same thing! What kind of business leaves the website malfunctioning for a month while it claims to be a big business and a brand? May be Michael Kors wants some donations because he is struggling with COVID? Will bad luck because he cannot receive donations either as his workers don’t reply to the emails. But it’s not the poor workers fault. This problem illustrates a huge management problem!!! Either the owners of the brand don’t know how to run business anymore or they are so stingy to pay for more workers to handle small things like answering emails or fixing the website!!! Or may be both things together!!! Oh yes and may be some blame is on the workers too!!! So shocked and disappointed with their service!!! Me and my girlfriend had a terrible experience! Shame on MK!!”

Helpful Report

Posted 5 years ago

“I ordered a bag foe my fiancee and it was the wrong bag. I was trying to contact them with no reply. Still no reply. And i was just going 2 buy the bag she wanted and send that bag back. But now its not in stock. Now she dont even want 2 celebrate her bday bcuz of this. And of course i am the bad guy bcuz the wrong bag was ordered.”

Helpful Report

Posted 5 years ago

“They have the WORST customer service. I understand we’re in a pandemic, however I ordered something end of May, returned it and was delivered the second week of May, and never heard anything back about the return or being refunded. No emails answered, no phone calls answered and their chat online is shut off. Don’t buy off their website.”

Helpful Report

Posted 5 years ago

“They don't contact you back. You can call and speak with anyone very frustrating. Even the chat with someone does not work.”

Helpful Report

Posted 5 years ago

“I would give 0 stars if it would allow. I received a Michael Kors bag for my birthday last year, the zipper just randomly stopped working! No reason. The teeth just do not seem to clasp any longer. It is barely 9 months old! Biggest piece of $500 trash I have ever owned! The money was literally spent on the name only, definitely not the quality!!”

Helpful Report

Posted 5 years ago

“Ordered from their sale. Three days later I had an email to say my order was cancelled as they had no stock. 7 days after still no refund. Called customer services which was awful, she said their website disnt work properly and showed items as in stock when they were not. I asked her to generate my refund and she said they do not generate the refund and I would have to go through my own bank to get my money back. I've never heard anything like it. This was a terrible company to deal with. I did also email but got no response at all.”

Helpful Report

Posted 5 years ago

“Goods always packaged beautifully. No problem with returning an item.”

Helpful Report

Posted 5 years ago

“I order a handbag. I specifically wanted blue, so I filtered my search. When I received the bag it was GREEN. I tried to reach customer service, waited on the phone more than an hour (no answer), tried the chat (does not work), then I emailed. When I got no reply, I reordered the bag because I was sure there was a mistake. Really liked the bag, so I was keeping the green and would also get blue. The second one came and it was GREEN. Still no reply to my email (more than two weeks). Delivery of the second bag also took more than two weeks. I decided to go into a store. Personnel was VERY nice. They called on my behalf and store personnel was treated RUDELY! Customer Service is non-existent!”

Helpful Report

Posted 5 years ago

“I order jacket for my wife and I order wrong size and I call customer service to change the size, they refuse, and customer service told me to buy new one and return the first one, I am not happy about.... with Michael Kors”

Helpful Report

Posted 5 years ago

“dont ever buy from them!! Dreadful customer service, I've been misled and lied to for over a month and waiting for my refund 2+ months. Avoid !! Avoid!!!”

Helpful Report

Posted 6 years ago

“Found the perfect handbag, service from ordering to delivery was great.”

Helpful Report

Posted 6 years ago

“Good service Easy to use Prompt refunds if needed Goods well packaged and presented”

Helpful Report

Posted 6 years ago

“Happy with products purchase”

Helpful Report

Posted 7 years ago

“good clear webb site good prices item despatched and received quickly tracker available”

Helpful Report

Posted 7 years ago

“Items as described and as photo. Amazing packaging. Delivery auick”

Helpful Report

Posted 7 years ago

“Staff are informative and helpful,”

Helpful Report

Posted 7 years ago

“They are so helpful and feel so happy. I feel like treat to me. They are explain to me very clear because I am deaf and first language to understand what is say to me. I feel so happy. Previous I wasn't happy I don't understand why don't explain to me. I feel so happy they are helpful and explain so clear. I am so happy”

Helpful Report

Posted 7 years ago

“Always friendly customer service”

Helpful Report

Posted 7 years ago

Michael Kors is rated 1.8 based on 166 reviews