I called yesterday because my first and last Michael Kors purse has proven to be cheaply made with a $600 price tag. They refused to fix it or replace it. She then offered me an email to have it fixed myself at my cost, I asked her to email it to me since there were more letters than the alphabet in the address and still have not received that email or address from the customer service. I have an extensive purse collection and prefer to look at most of them rather than use them on a regular basis. I decided to give my fabulous Louis Vuitton a break and finally pulled out my pretty blue Michael kors purse since its never been outside yet I figured it needed a turn. To my surprise after less than a month of use and less than 2 weeks of using the strap, I found my purse on the ground of the parking lot after snapping off of my neck. I love my purses as we all do but I will never purchase another Michael kors in this lifetime. I highly recommend you spend a little extra and get Louis Vuitton, which has proven in 4 years its durability to life.