Worst return I have ever experienced. I know more then the representative. She insisted I had to return to FedEx because it was sent that way. I told her it is always Ups. She insisted it had to go to FedEx. We drove 30 miles out of our way round-trip to be sent to UPS 2 miles from our house. When I contracted customer service to tell them my experience they presucceed to tell me it is always UPS. Really! I told your representative that and she insisted they changed and sent me a ups label to use at FedEx. I will never shop MK again. They no longer have the customer service or quality! I wish I could give them a negative 0.