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Anonymous
I bought a very expensive G660SCVi integrated dishwasher in 2017. In March 2021 the circulation pump had to be replaced after breaking. This is not a cheap repair - on the border of being uneconomical. But once is bad luck, right? And it was still just about cost effective to do it. So I had it repaired. Recently the dishwasher stopped working again with an F84 error and I called out an engineer. Firstly the price of the call out had nearly trebled since 2021! It was £160. In 2021 it was £60. Secondly the engineer told me another circulation pump had broken but he could replace it free if I paid for Labour. I agreed to this - Still cheaper than buying a new dishwasher. The repair didn't work however and the engineer then concluded the issue was the powerboard, a part which needed to be ordered. I was offered the same terms to replace the part - ie free part, pay for Labour and duly billed for the failed call out. If I accepted their offer this repair would've cost £320 on a 6 year old dishwasher. The engineer, though friendly enough, also did a substantial amount of damage to my kitchen units while removing the dishwasher (scuffs and a chunk of wood taken out of the door pillar). Accepting Miele's offer would take the total I've spent on this machine in 6 years of ownership close to £1,000 including repairs to my kitchen. Is this level of service what we buy buy a Miele for? This is a really poor and unacceptable level of quality and service for a premium brand. You can get a new dishwasher for about half the price of a Miele with a marginally lower efficiency rating and replace it every 3 years for this money. That's what I would recommend you do. Especially if it's integrated. Nobody will know what badge is on it. Do not buy Miele.
1 year ago
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