“bought a whole kitchen of top end Miele appliances. I'd always heard about it's good service and build quality. However, I've learnt that's not the case.
They don't respond to emails and, when they do, they only do so after you print the emails and send them to them by registered post l!!
The latest problem is with an oven. After 3 years of normal use the door lock failed and jammed the door. Technician said he thought it was caused by heat exposure (it's an oven) and replaced it with an upgraded part as they don't fit the old one anymore. Charged over £400 for this (over 25 % of the cost of the oven). When customer service finally bothered to respond, they explained, in summary, Miele can't guarantee it's products don't come with faults, it's usual for parts like this to fail so soon and, if it doesn't break in the first few months, the parts in the product must have been fine. The general attitude is just accept we're right and everything we sell is perfect.
Prior to this, the induction hob failed just after a year of use. Whilst Miele replaced it, this was through gritted teeth as it was over a year old.
I want to flag this to everyone so you don't fall for the sales pitch. The products may be nice, but the build quality has gone downhill (but the price keeps going up) and the customer service is horrendous. I won't buy anything from them again and will actively warn people about this. If you do buy from Miele, just get ready to key paying for expensive repairs until you get fed up and replace it. Also, if you get customer service to respond (but don't get your hopes up as they prefer to ignore emails) just be prepared for blunt responses that are designed to get rid of you.
Just to add, I get that an oven won't last forever but at this price point and with it's marketing blurb it has to last for more than 3 years of use without breaking.”
“£1249 Miele washing machine only lasted 2.5 year. .
I purchase Miele WEG665 WCS TDos&9kg GB after approximately Two and half year of use a service with F49 fault appeared on the screen.
Contacted Miele and Miele advised to purchase a repair plan from Domestic and General or pay Direct Miele £289+VAT to come out and repair the washing machine.
I have purchased a repair plan of £196.
Miele engineer from Domestic and General came out Yesterday and advised that the washing machine have an issue with control board or software which is better to purchase a new machine then repairing it.
I wish I have purchased a Hotpoint washing machine for £350 which they do last easy 10 years plus.
So paid £1249 for washing machine and £196 for repair cover £1444 wasted .
I will never go near Miele appliance anymore.”
“AVOID - Bought the Miele blizzard cx1 vacuum cleaner not even a year ago. Had two issues over the past year, both with the handle. Apparently this isn't covered under the warranty. So on the first instance they offered a new part as a goodwill gesture. This part then broke again within 6 months so surly this is manufacturing fault. After complaining and complaining I'm still no further, only option is to buy the part at a cost of over £90. Awful customer service, would stay well away.”
“Our Miele Induction Hob developed a fault(ERR040). Long story, short.
We paid for their Fixed Price Repair. Two visits from Miele Technician, several parts changed. Fault persisted. At which point the Hob was deemed, by the Miele Technician, as beyond repair.
New hob sourced, when our electrician came to fit it he found the original Miele Hob had lose connections at the isolator switch (factory fitted cables between Hob & switch). These were tightened & the fault cleared itself! We now have a serviceable Hob & a spare Hob! This should surely have been tested by their technician, before he started fitting expensive parts?
Reported this to Miele; “Our Technicians are not electrically trained”!!!! They refused to refund the full call out charge.
Untrained Technicians & poor customer service!”
“To say I am disgusted and disappointed in Miele is an understatement.
My washer has a 10 year guarantee. I’ve owned it for nearly 7 years with no issues at all. I have religiously followed the maintenance- which was backed up, when the technician came to address the fact I was getting bad odours, said he’d never seen a machine that age so immaculate!
He looked at the machine. I explained I do a 90 degree wash every week etc. he said the issue was that I use non-biological washing tablets. How Miele is designed it clogs the machine and needs a biological washing powder putting through every so often - not something they tell you anywhere in the maintenance!
They then charged me £170 for a visit. I disputed it and every time I was either ignored or told their operative wouldn’t say that! I had 4 people there when he said it, and rather a far fetched thing to make up off my own back! But they just kept ignoring and pushing back
I returned home today after a month in hospital with my terminally ill husband to find that Miele have sent the debt to bailiffs - just ignoring my request again to speak with the operative and saying they can’t get hold of him - convenient!
So they can’t prove he didn’t say it, they can’t prove I didn’t maintain my immaculate machine, but they can find time to send bailiff letters to someone caring for their terminally ill husband.
I really thought better of Miele. Turns out the warranty is worthless and their customer service is appalling.”
“We owner a Mielé dishwasher for 28 years and only needed 1 service. We replaced it when it ‘died’(€400 repair so) with a new one 5 years ago. Inlet valve failed after year 1 but was under warranty. Now 5 years later the main water/heat pump went-€500 to replace plus €85 fitting. Luckily brought machine to repair shop( no charge to diagnose).
Now scrapping machine and buying cheaper model ? Below or somet Chinese!) and throw that out in 4 years!!- cheaper. Ken”
“It was awful. I bought a Miele cat and dog hoover and it works in hard floors but not at all on carpets. It is not fit for purpose as it does not pick up anything on carpets. Despite trying to speak to Miele for six weeks they have been obstructive. Never buy a Miele appliance”
“Today we had the most horrible experience with Miele. We booked an under-warranty check of our fridge because it suddnle started making very loud fan spinning noise. We spoke to a lady on the phone who arranged a technician to come and investgate. Miele sent a technician who inverstigated it and found 'no fault'. Due to the fact that they found 'no fault', they are asking us to pay £170! WE WERE NEVER TOLD ANYTHING regarding incurred charges if no fault is found, when we called Miele to ask for help. This is staright out fraud! I feel that everyone here should know that this tactics is employed by Miele. We boughtr Miele because of the great name and products. I never thought they would be so horrible.”
“On Mon 10 Jun my Miele twin dos washing machine failed. Booked an engineer, came on Tue, diagnosed failed microswitch - new part lead time - two months! Engineer advised contact Miele, tell them this is unacceptable, ask for replacement machine. Miele response was "unfortunately, nothing we can do" you have to wait for the part”. I have my 85 year old mother in law and an autistic teenage boy who changes his clothes twice a day said I "unfortunately, nothing we can do" said Miele. Can I escalate the problem I asked? "No". You can make a complaint and someone will call you back. You will get an email complaint reference number - still waiting for them. So having got nowhere with them, at the end of the day, I placed an order with a competitor. It arrived the next day and the £1200 Miele was sent for scrap - what a waste. I bought a Miele expecting high levels of reliability and excellent customer service. I got neither. I have now had 4 Miele devices, 3 have failed terminally. I am really disappointed with Miele's lack of customer care and apparent supply chain issues. On what planet is it ok to do without a washing machine for two months? Miele's response? "Unfortunately, nothing we can do". I'd like to find something good to say about Miele but, "unfortunately, there is nothing I can do". Sound familiar?”
“We did invest in that so called famous quality of Miele (vacuum cleaner 450£) and it turned out the handles are made of a brittle and hard plastic (when it could be designed to be made of more flexible plastic rather than stiff)....then I figured out why is made that way. Miele makes those brittle so when they brake (which isever so easy ) you go back to them to ask for a new one and cough up nearly 1/4th of the vacuum cleaner price (100£ plus delivery) afterwards customer service to ignore outright my one and only email I ever sent to them. Do not bite in to the marketing is all deceiving just to get you on board with their appliance . If there has been any great quality....that's in the past now”
“I feel the need o write this review and if possible would not even give 1 star for the shocking after care and service that i have received with regards to my faulty dishwasher that cost in excess of £1300 and was still under warranty .
I have had 3 visits from them now and have made over 16 phone calls and the fault still remains only now to be told that the warrenty is void as a shard of glass was found in the pump which is a complete load of rubbish as the drain pump is a sealed unit that is attahed to the so called filter housing i am still awaiting further information after the origonal fault was logged with them in November 2023 it is now March of 2024.
Absolutely shocking customer service from when the initial call was made to them.
The cost of a drain pump which should be under warrenty is £52.00 but they want to charge another £170.00 call out fee to fit it as they are saying the warrenty is void i will be taking further legal action if this is not resolved under the warranty as now they have changed the diagnosis that was emailed to me with the technicians report AVOID MIELE !!!!!”
“Charged to repair hob that was smashed on arrival
Great appliances but charged to repair hob that was smashed on arrival.
We bought £13300 worth of items from Miele. We put them in storage for a while after they arrived (3-4 months) as our builders weren't ready for them.
When we opened the hob, there was a huge crack in the glass. The box and the polystyrene encasing the hob were intact so it wasn't possible for the damage to have occurred after delivery.
Admittedly we should have checked the hob when it first arrived but still the manufacturer clearly packaged and shipped an item with a huge crack in it.
We called Miele who are discounting the repair a little bit (depending on how long it takes might be as much as 35% off), but this falls well short of what we would expect from Miele.
Miele made an appointment to send someone to repair the device (2 weeks on from when I called). I took a day off work, during the one hour window where the technician was due to arrive he called me to cancel the appointment saying it will be rescheduled.”
“The worst customer service experience
I have been waiting for 14 days for delivery
After few emails and promises that it will be shipped soon I called cs and was told they mistakes happen in big companies
Apparently the lady didn’t know that Miele is striving to be better in everything
She didn’t apologise
I was advised that they cannot forward calls to the manager 🙈
I requested refund
Was supposed to receive the email confirmation within few minutes
Guess what
No email nothing after 3 hours
And I have to wait up to 10 days for refund
Shambles
They have stolen my money”
“Never had such a negative experience of customer service in the whole of my adult life! Miele Ireland very quick to take my money but would not be as quick in providing a service or replacement washing machine! I had to buy another as I have been without a washing machine for 3 weeks. Great difficulty in getting my money back will never ever use this brand again!”
“Their strapline is ‘Immer besser ’ meaning Miele will do all they can to be forever better than their competitors & forever better than they already are!’
For a premium brand I would have expected more. My dishwasher had an error code & was inoperable for 3 weeks while I waited for a technician. They have 1 Technician for the whole of the South West inc The Isles of Scily & The Channel Isles! Unbelievable!
In the meantime, repair date slipped, I took out a fixed price repair contract as was told part would cost in the region of £400+. It was in fact £90!
I complained & was given a code to spend £25 on their site to restore my faith in the brand. The code was ‘invalid’ when I tried to use it. I then made another call to put in my order of x2 vacuum bags to be told I would need to pay postage! This was over 4 weeks ago & have been told they will not be dispatched until 22 Jan, almost 8 weeks! I could have ordered them from Amazon for cheaper & free delivery!
What a CS shambles. Will not be buying from Miele again due to the challenges encountered when having to deal with repairs & purchases.
I do not feel valued as a customer with this faceless organisation. They do not live up to their guiding principles. Have had no apology & don’t feel they have learnt a thing from my experience.”
“Agree with others, customer service is terrible. I bought a washing machine less than a year ago which has broken down twice. The second engineer who came out told me he couldn't repair it and left. Miele say that I didn't want him to repair it (why did I let him to look at it then?) and now they have a process to follow. I do not understand why they can't give me a straight answer as to who needs to deal with the matter. Can the machine be repaired, is it going to be replaced or will I get a refund? Either way I just want a working washing machine, I have children and dirty washing piling up and no way of knowing how long sorting this out will take. The customer service adviser said it could be be a week or 8 weeks depending on who is dealing with it! Any one else have similar with Miele?”
“Extremely disappointed with the service. I provided the error code on the dishwasher when booking the service and the technician came out confirmed the code and said that he had no parts. Left after 5 minutes but I am still asked to pay the £170 call out charge. I contacted customer service and did nit get very far as they are not interested in helping. Very disappointing for a premium brand- will not buy again.”
“I am deeply disappointed with Miele’s handling of my recent washing machine purchase. Despite the initial excitement, the process has been marred by a series of setbacks, and I feel compelled to share my dissatisfaction.
It has taken me over three months to purchase and install a washing machine from Miele, which at the time of me writing this review has still not been delivered.
Unfortunately, what should have been a straightforward transaction has evolved into a prolonged and stressful experience. The delivery and installation has delayed with no concrete resolution, leaving me without a fully functioning appliance for an extended period.
My frustration peaked when I sought assistance from the customer service team. In total I have spent over 10 hours on the phone with Miele, attempting to resolve the issues and gain clarity on the status of my order. Regrettably, the responses have been inconsistent, and the promised resolutions never materialized. The lack of communication and follow-through has left me feeling helpless and stressed.
Despite expressing my concerns to the complaints team, there is no real resolution to my ongoing problem. This experience has not only tested my patience but has also eroded my confidence in Miele’s commitment to customer satisfaction.
In the future, I hope Miele reevaluates its customer service processes to ensure a smoother experience for customers. As it stands, my journey with Miele has been far from satisfactory, and I believe it is crucial for others to be aware of the challenges they may encounter when dealing with this company. Especially, being customers paying a premium price”
“DO NOT BUY MIELE OVENS!!!!
When buying Miele H6160BP Electric Oven, I thought that spending over £1100 would give you piece of mind for at least 10 years... unfortunately I was wrong. This oven broke after 6 years.
It decided that it will be increasing the temperature as much as it can, instead of to the set temperature. Luckily, we noticed the fault when it had 360 degrees and turned it off prior going further up. I'd think it may end up burning down the whole house if it wasn't spotted.
Calling out Miele technician to fix it would cost me £279! WOW! Honestly, just managed to get a different oven for £300 with 5 years warranty instead. Good luck, but no Miele for me ever again.”
