“We recently finished a kitchen extension and as part of the process we ordered new appliances from Miele. We went to the experience centre by Oxford Circus for a two hour appointment to run through appliances and chose what we wanted, spending around £20,000.
Unfortunately we were then advised by our kitchen designer that Miele has made a mistake and we couldn’t buy the washing machine and tumble dryer as part of the 6 for 4 offer as the Nova editions weren’t included in the offer.
So we then went to the Brent Cross experience centre to choose alternatives. Here, we were told we didn’t have an appointment (we did) but they’d see us a favour. They didn’t have any of the models in stock as we were told they only stocked the top of the range appliances. So we made yet another appointment at the Piccadilly centre which went really well and we again chose our appliances. Several weeks later Miele contacted us to tell us us we could now have the nova appliances as part of the 6 for 4 promotion so we switched back to our first selections. It was ridiculous and an enormous waste of time. Dragging my disabled son to 3 showrooms was enormously tiring but we can’t leave him with anybody and frankly it felt a bit soul destroying.
This was only the start of the rubbish service from Miele sadly. We ordered the appliances through our designer with months to go before our installation wanting to ensure things were fully planned out.
We were advised a couple of weeks before delivery that our hob would arrive late on December 16th. They guaranteed it would arrive then as the shipment was all agreed and we would definitely have it for Christmas. Of course it wasn’t delivered. And of course they lied to us everyday for a week saying tomorrow for sure. We pushed back our electrician to install the hob a total of six times, paying him 3 times. The hob arrived on December 23rd. By this time the electrician has stopped working for Christmas so the hob was only able to be installed on January 10th so we had limited kitchen facilities for Christmas. The customer agents we spoke to at the Miele Partner centre could not have cared less. The courier company they use did not have a contact number for the general public and the team at Miele refused to call them (but did give me the courier’s number for me to call only for me to be told that this was a number only Miele could use).I sent several emails to Miele, none of which were answered.
The oven they sent was the wrong oven. So we had to send it back.
The tumble dryer and washing machine stacks arrived broken. Returns were tricky as we’d had it over 30 days given the delays with receiving our order.
The tumble dryer is a horror. Constantly alarming to remove fluff even though it’s been thoroughly cleaned and used for a few minutes. It takes hours to dry clothes and then they come out damp even on the driest setting. You expect more for 3 thousand pounds. The washing machine is fine.
The dishwasher isn’t as described in the experience centre and doesn’t have the functionally we were told it has. I will say that it’s a good dishwasher but at over 3 thousand pounds I think that’s expected.
The ovens are great. But for £11k for two ovens you’d hope they’d be great.
We really regret buying from Miele. I felt lied to and ignored and not having a kitchen for Christmas was frustrating. We’d spent 4 months on our build which went seamlessly only for it to be stuffed up by Miele.
I’d recommend Zug for high end appliances. Or Gaggenau though their lead times are long (but at least they warn you).Otherwise don’t spend a fortune as honestly you don’t get the service and the high end appliances seem very problematic to ship.
I have been told that I can’t complain to Miele as we ordered the appliances through a kitchen designer and they’ve also been ignored.
I truly wish we’d ordered through John Lewis and ordered alternative brands and lower models.”
“I have a 3 year old warming drawer. It failed on Christmas Day. The electronic control panel started endlessly flashing and beeping and the device could only be stopped from doing so by switching off at mains. There was nothing dropped, no liquid spill, it just failed.
I tried all the suggested remedies online none worked so I contacted Miele support online and completed the section asking for details of what was wrong with the item.
The engineer arrived a few days later. He came with NO parts and charged me £180 to tell me what I already knew - it was broken and needed parts - specifically a completely new electronic control panel. He said he would return with these in a week or so and it would be a further £415. So total repair cost of £595 for an item that cost £1,100 just 3 years ago.
I contacted Miele to say this was ridiculous and A) a device should not have a complete electronic failure in just 3 years and B) the engineer should have brought a panel given the nature of the fault I provided in my service request.
The could not have cared less. I offered to pay instead the fixed repair fee of around £300 but they would not accept this insisting if I wanted it fixed they wanted almost double that.
The drawer now sits taped closed for all visitors to home to see. As I replace my dishwasher, hob, two ovens, vacuum over coming years it will be to a different manufacturer and my prior plans of buying their washing machine and tumble dryer no more.
Their dreadful service and unreasonable dealing with a fair complaint will cost them multiples more than the small discount I sought. I thought a company which evidently prides itself on device quality and customer service would be so much better but alas not.”
“DO NOT BUY MIELE - QUALITY HAS DIED
4 MONTHS at the launderette. For a TOP-OF-RANGE Miele that cost a fortune.
My last Miele lasted 10 years. This one? rubbish
Their "quality" claim is dead. You pay premium prices for garbage now.
4 engineers. 4 faults. Chief engineer couldn't fix it. Internal cracking, leaking, doesn't rinse clothes.
Their solution? REFUSE to replace it. Send a 5th engineer on Christmas Eve instead.
Meanwhile I'm hauling laundry around for 4 MONTHS because they won't admit they sold me a lemon.
Things break - I get it. But refusing to replace a clearly defective premium machine while leaving customers without basics for months?
Never buying Miele again. Save your money - their quality is gone and their customer service is a joke.
Replace the damn machine”
“Extremely disappointed with Miele
After spending over £47,000 on Miele appliances, one broke down just months out of warranty. I was advised by Miele to take out insurance with Domestic & General, which was later cancelled after the engineer declared the appliance beyond economical repair.
It’s now been over 4 weeks without a working appliance, no call-backs, and no response to three formal emails. Miele’s customer service is non-existent, their communication appalling, and their aftercare a total disgrace.
For a so-called premium brand, Miele has shown zero accountability and no respect for loyal customers.
Complaint Ref: 510669439 | Repair Ref: 1010790951”
“DO NOT BUY A COFFEE MACHINE.
Expensive coffee machine - never worked properly, two service visits - did not resolve problem but engineer did two bodge jobs including reducing the descaling period to over one year, which ended with the machine failing at 2 years 1 month. Warranty had apparently ended, and refusing to fix without substantial costs. This machine was never working properly and not fit for the purposes for which it was sold. The complaints resoluction team have still not contacted me despite three calls and 'escalations' by the contact centre.
Very poor service.”
“Miele cooktop failed after only 2.5 years – very disappointing experience
We purchased the Miele cooktop, model KM7667 FL/R01, serial number 10853870 / 000 / 000176615146, trusting Miele’s reputation for quality and durability. Unfortunately, our experience has been extremely negative.
After just 2.5 years of normal use, the cooktop completely broke down. Even worse, it spent half a year in Miele’s service center, meaning we have actually used it for only 2 years in total.
For a premium product with such a high price, this is absolutely unacceptable. A brand like Miele should guarantee reliability and longevity, but instead, the product proved to be unreliable and disappointing.
The long delay in service made things even more frustrating and inconvenient.
I strongly advise anyone considering buying Miele products to think twice, as our experience shows that they do not live up to the brand’s promises.”
“Miele repair service not fit for purpose
We paid for a fixed price repair of a washing machine and gave a very clear description of the problem before the engineer came out. We were very impressed with the engineer Jason who was extremely experienced, polite professional . He identified the fault and confirmed that 2 parts were needed. These would have to be ordered and then fitted at a follow up appointment which was agreed at the time. Unfortunately that was going to be 29 days later. We were given a window for his arrival today and the Miele system showed our progress in the queue . it indicated he was 18 mins away ( which was already beyond the specified window) . This increased and then finally it said” your service visit has unfortunately been unsuccessful today. Please contact Miele for more information”. We duly did so and were told the first appointment was in 11 days time and for us to contact the bookings team on Monday.
So we’ve now been without a working washing machine since July. Due to the fault it’s unusable as it’s shrinking clothes because the main control panel doesn’t work. An expensive machine that should have lasted for years has a major fault and there is no sense of urgency about getting fixed.”
“I have been a loyal Miele customer for years.
So when my washing machine broke down I instinctively went to Miele a purchased a replacement.
I WFH on the delivery day so I could take the delivery and ordered an install as well
Unfortunately they didn’t show up and only told me at 9pm that day and they would deliver the following day but couldn’t give a time. The following day was again a no show and when I called Miele I was assured they would deliver. It’s now day 4 and I’m told to rebook delivery so I cancelled the order
I realise this was a third party delivery partner however Miele choose who they partner with and this was awful customer service”
“We bought a TriflexHX1 cordless stick vacuum cleaner in November 2020. In April 2023, i.e. five months out of guarantee, the suction and motor head failed. After unhelpful and delayed initial responses to our complaint, Miele agreed in May to repair the appliance at a 50% reduction in charge. In October 2023 one of the two batteries failed to take a charge. We managed with the remaining battery - Miele had advised us that a replacement battery would cost 169.00 gbp. In November 2024 the suction failed again, this in an appliance which was then four years old. We have had extensive correspondence with Miele this year (2025) which has been inconclusive and unsatisfactory. We made three initial requests: 1. that Miele arrange for the appliance to be collected so that it can be responsibly disposed of; 2. that Miele make a rebate on the original purchase price; 3. that Miele acknowledge and recognise that our appliance is faulty. Miele have agreed to the first request. They have consistently refused to consider a rebate. They have suggested that a further repair could be done at a 50% reduction and that a new appliance purchased from Miele would also be available at a 50% reduction. We had already pointed out that we were not prepared to arrange a further repair, which would add to the costs already incurred for an unsatisfactory product; and that we had already purchased a replacement appliance. Making these two suggestions seems to me to be irrelevant and insensitive - tin eared? Miele have suggested that our correct recourse would be to approach the retailer, a suggestion which was not made at the time of the first repair; that batteries do fail; and that our poor maintenance of the appliance was responsible for the initial breakdown, a finding which was not included in the June-July 2023 repair report. It seems to me that Miele is not prepared to accept any responsibility for the poor quality of this appliance and is attempting to pass the buck. As for customer service: Miele's attitude has been little short of contemptuous. I note similar comments on your website and elsewhere. We bought Miele on this occasion because of our good experience with their white goods. Buyer beware...”
“When searching for reputable reliable kitchen appliances I was under the opinion that Miele was one of the best. The warranty was 5 years. 5 1/2 years later the master cool fridge ($10 999) needed repairs for $2560. Enjoy your Miele products for 5 years, but be prepared to spend considerable money for repairs after that. I would have expected Miele products to be much better.
However, a shout out to Mike, the out-sourced technician who repaired our fridge.”
“bought a whole kitchen of top end Miele appliances. I'd always heard about it's good service and build quality. However, I've learnt that's not the case.
They don't respond to emails and, when they do, they only do so after you print the emails and send them to them by registered post l!!
The latest problem is with an oven. After 3 years of normal use the door lock failed and jammed the door. Technician said he thought it was caused by heat exposure (it's an oven) and replaced it with an upgraded part as they don't fit the old one anymore. Charged over £400 for this (over 25 % of the cost of the oven). When customer service finally bothered to respond, they explained, in summary, Miele can't guarantee it's products don't come with faults, it's usual for parts like this to fail so soon and, if it doesn't break in the first few months, the parts in the product must have been fine. The general attitude is just accept we're right and everything we sell is perfect.
Prior to this, the induction hob failed just after a year of use. Whilst Miele replaced it, this was through gritted teeth as it was over a year old.
I want to flag this to everyone so you don't fall for the sales pitch. The products may be nice, but the build quality has gone downhill (but the price keeps going up) and the customer service is horrendous. I won't buy anything from them again and will actively warn people about this. If you do buy from Miele, just get ready to key paying for expensive repairs until you get fed up and replace it. Also, if you get customer service to respond (but don't get your hopes up as they prefer to ignore emails) just be prepared for blunt responses that are designed to get rid of you.
Just to add, I get that an oven won't last forever but at this price point and with it's marketing blurb it has to last for more than 3 years of use without breaking.”
“£1249 Miele washing machine only lasted 2.5 year. .
I purchase Miele WEG665 WCS TDos&9kg GB after approximately Two and half year of use a service with F49 fault appeared on the screen.
Contacted Miele and Miele advised to purchase a repair plan from Domestic and General or pay Direct Miele £289+VAT to come out and repair the washing machine.
I have purchased a repair plan of £196.
Miele engineer from Domestic and General came out Yesterday and advised that the washing machine have an issue with control board or software which is better to purchase a new machine then repairing it.
I wish I have purchased a Hotpoint washing machine for £350 which they do last easy 10 years plus.
So paid £1249 for washing machine and £196 for repair cover £1444 wasted .
I will never go near Miele appliance anymore.”
“AVOID - Bought the Miele blizzard cx1 vacuum cleaner not even a year ago. Had two issues over the past year, both with the handle. Apparently this isn't covered under the warranty. So on the first instance they offered a new part as a goodwill gesture. This part then broke again within 6 months so surly this is manufacturing fault. After complaining and complaining I'm still no further, only option is to buy the part at a cost of over £90. Awful customer service, would stay well away.”
“Our Miele Induction Hob developed a fault(ERR040). Long story, short.
We paid for their Fixed Price Repair. Two visits from Miele Technician, several parts changed. Fault persisted. At which point the Hob was deemed, by the Miele Technician, as beyond repair.
New hob sourced, when our electrician came to fit it he found the original Miele Hob had lose connections at the isolator switch (factory fitted cables between Hob & switch). These were tightened & the fault cleared itself! We now have a serviceable Hob & a spare Hob! This should surely have been tested by their technician, before he started fitting expensive parts?
Reported this to Miele; “Our Technicians are not electrically trained”!!!! They refused to refund the full call out charge.
Untrained Technicians & poor customer service!”
“To say I am disgusted and disappointed in Miele is an understatement.
My washer has a 10 year guarantee. I’ve owned it for nearly 7 years with no issues at all. I have religiously followed the maintenance- which was backed up, when the technician came to address the fact I was getting bad odours, said he’d never seen a machine that age so immaculate!
He looked at the machine. I explained I do a 90 degree wash every week etc. he said the issue was that I use non-biological washing tablets. How Miele is designed it clogs the machine and needs a biological washing powder putting through every so often - not something they tell you anywhere in the maintenance!
They then charged me £170 for a visit. I disputed it and every time I was either ignored or told their operative wouldn’t say that! I had 4 people there when he said it, and rather a far fetched thing to make up off my own back! But they just kept ignoring and pushing back
I returned home today after a month in hospital with my terminally ill husband to find that Miele have sent the debt to bailiffs - just ignoring my request again to speak with the operative and saying they can’t get hold of him - convenient!
So they can’t prove he didn’t say it, they can’t prove I didn’t maintain my immaculate machine, but they can find time to send bailiff letters to someone caring for their terminally ill husband.
I really thought better of Miele. Turns out the warranty is worthless and their customer service is appalling.”
“We owner a Mielé dishwasher for 28 years and only needed 1 service. We replaced it when it ‘died’(€400 repair so) with a new one 5 years ago. Inlet valve failed after year 1 but was under warranty. Now 5 years later the main water/heat pump went-€500 to replace plus €85 fitting. Luckily brought machine to repair shop( no charge to diagnose).
Now scrapping machine and buying cheaper model ? Below or somet Chinese!) and throw that out in 4 years!!- cheaper. Ken”
“It was awful. I bought a Miele cat and dog hoover and it works in hard floors but not at all on carpets. It is not fit for purpose as it does not pick up anything on carpets. Despite trying to speak to Miele for six weeks they have been obstructive. Never buy a Miele appliance”
“Today we had the most horrible experience with Miele. We booked an under-warranty check of our fridge because it suddnle started making very loud fan spinning noise. We spoke to a lady on the phone who arranged a technician to come and investgate. Miele sent a technician who inverstigated it and found 'no fault'. Due to the fact that they found 'no fault', they are asking us to pay £170! WE WERE NEVER TOLD ANYTHING regarding incurred charges if no fault is found, when we called Miele to ask for help. This is staright out fraud! I feel that everyone here should know that this tactics is employed by Miele. We boughtr Miele because of the great name and products. I never thought they would be so horrible.”
“On Mon 10 Jun my Miele twin dos washing machine failed. Booked an engineer, came on Tue, diagnosed failed microswitch - new part lead time - two months! Engineer advised contact Miele, tell them this is unacceptable, ask for replacement machine. Miele response was "unfortunately, nothing we can do" you have to wait for the part”. I have my 85 year old mother in law and an autistic teenage boy who changes his clothes twice a day said I "unfortunately, nothing we can do" said Miele. Can I escalate the problem I asked? "No". You can make a complaint and someone will call you back. You will get an email complaint reference number - still waiting for them. So having got nowhere with them, at the end of the day, I placed an order with a competitor. It arrived the next day and the £1200 Miele was sent for scrap - what a waste. I bought a Miele expecting high levels of reliability and excellent customer service. I got neither. I have now had 4 Miele devices, 3 have failed terminally. I am really disappointed with Miele's lack of customer care and apparent supply chain issues. On what planet is it ok to do without a washing machine for two months? Miele's response? "Unfortunately, nothing we can do". I'd like to find something good to say about Miele but, "unfortunately, there is nothing I can do". Sound familiar?”
