The worst customer service experience I have been waiting for 14 days for delivery After few emails and promises that it will be shipped soon I called cs and was told they mistakes happen in big companies Apparently the lady didn’t know that Miele is striving to be better in everything She didn’t apologise I was advised that they cannot forward calls to the manager 🙈 I requested refund Was supposed to receive the email confirmation within few minutes Guess what No email nothing after 3 hours And I have to wait up to 10 days for refund Shambles They have stolen my money