To say I am disgusted and disappointed in Miele is an understatement. My washer has a 10 year guarantee. I’ve owned it for nearly 7 years with no issues at all. I have religiously followed the maintenance- which was backed up, when the technician came to address the fact I was getting bad odours, said he’d never seen a machine that age so immaculate! He looked at the machine. I explained I do a 90 degree wash every week etc. he said the issue was that I use non-biological washing tablets. How Miele is designed it clogs the machine and needs a biological washing powder putting through every so often - not something they tell you anywhere in the maintenance! They then charged me £170 for a visit. I disputed it and every time I was either ignored or told their operative wouldn’t say that! I had 4 people there when he said it, and rather a far fetched thing to make up off my own back! But they just kept ignoring and pushing back I returned home today after a month in hospital with my terminally ill husband to find that Miele have sent the debt to bailiffs - just ignoring my request again to speak with the operative and saying they can’t get hold of him - convenient! So they can’t prove he didn’t say it, they can’t prove I didn’t maintain my immaculate machine, but they can find time to send bailiff letters to someone caring for their terminally ill husband. I really thought better of Miele. Turns out the warranty is worthless and their customer service is appalling.