“I had a fault on my 4 year old washer dryer. I contacted Customer Services who arranged for an engineer visit.
The engineer came and found a major fault with the Twin Dos function; it was leaking onto the computer board. The engineer informed me he had arranged for a new machine to be delivered and the call out charge would be refunded. The money was back in my account within the hour, the machine was delivered and installed 2 days later!
Yes, you pay more for a Miele appliance but when you get service like I received it’s worth it!
Well done, Miele!”
“I have just installed and used my £1200 miele single oven for the first time. So far im very disappointed with the build quality. I had a Siemens oven before and i think the build quality was better. What is most disappointing about the oven is that is smokes alot. In fact I have never seen an oven smoke anywhere near as much.
Miele customer service have been dismissive of the issue and have said they could arrange a call out in a week. Not really what you would expect from such a premium brand.”
“I have just installed and used my £1200 miele single oven for the first time. So far im very disappointed with the build quality. I had a Siemens oven before and i think the build quality was better. What is most disappointing about the oven is that is smokes alot. In fact I have never seen an oven smoke anywhere near as much.
Miele customer service have been dismissive of the issue and have said they could arrange a call out in a week. Not really what you would expect from such a premium brand.”
“We did invest in that so called famous quality of Miele (vacuum cleaner 450£) and it turned out the handles are made of a brittle and hard plastic (when it could be designed to be made of more flexible plastic rather than stiff)....then I figured out why is made that way. Miele makes those brittle so when they brake (which isever so easy ) you go back to them to ask for a new one and cough up nearly 1/4th of the vacuum cleaner price (100£ plus delivery) afterwards customer service to ignore outright my one and only email I ever sent to them. Do not bite in to the marketing is all deceiving just to get you on board with their appliance . If there has been any great quality....that's in the past now”
“I feel the need o write this review and if possible would not even give 1 star for the shocking after care and service that i have received with regards to my faulty dishwasher that cost in excess of £1300 and was still under warranty .
I have had 3 visits from them now and have made over 16 phone calls and the fault still remains only now to be told that the warrenty is void as a shard of glass was found in the pump which is a complete load of rubbish as the drain pump is a sealed unit that is attahed to the so called filter housing i am still awaiting further information after the origonal fault was logged with them in November 2023 it is now March of 2024.
Absolutely shocking customer service from when the initial call was made to them.
The cost of a drain pump which should be under warrenty is £52.00 but they want to charge another £170.00 call out fee to fit it as they are saying the warrenty is void i will be taking further legal action if this is not resolved under the warranty as now they have changed the diagnosis that was emailed to me with the technicians report AVOID MIELE !!!!!”
“Charged to repair hob that was smashed on arrival
Great appliances but charged to repair hob that was smashed on arrival.
We bought £13300 worth of items from Miele. We put them in storage for a while after they arrived (3-4 months) as our builders weren't ready for them.
When we opened the hob, there was a huge crack in the glass. The box and the polystyrene encasing the hob were intact so it wasn't possible for the damage to have occurred after delivery.
Admittedly we should have checked the hob when it first arrived but still the manufacturer clearly packaged and shipped an item with a huge crack in it.
We called Miele who are discounting the repair a little bit (depending on how long it takes might be as much as 35% off), but this falls well short of what we would expect from Miele.
Miele made an appointment to send someone to repair the device (2 weeks on from when I called). I took a day off work, during the one hour window where the technician was due to arrive he called me to cancel the appointment saying it will be rescheduled.”
“The worst customer service experience
I have been waiting for 14 days for delivery
After few emails and promises that it will be shipped soon I called cs and was told they mistakes happen in big companies
Apparently the lady didn’t know that Miele is striving to be better in everything
She didn’t apologise
I was advised that they cannot forward calls to the manager 🙈
I requested refund
Was supposed to receive the email confirmation within few minutes
Guess what
No email nothing after 3 hours
And I have to wait up to 10 days for refund
Shambles
They have stolen my money”
“Never had such a negative experience of customer service in the whole of my adult life! Miele Ireland very quick to take my money but would not be as quick in providing a service or replacement washing machine! I had to buy another as I have been without a washing machine for 3 weeks. Great difficulty in getting my money back will never ever use this brand again!”
“Their strapline is ‘Immer besser ’ meaning Miele will do all they can to be forever better than their competitors & forever better than they already are!’
For a premium brand I would have expected more. My dishwasher had an error code & was inoperable for 3 weeks while I waited for a technician. They have 1 Technician for the whole of the South West inc The Isles of Scily & The Channel Isles! Unbelievable!
In the meantime, repair date slipped, I took out a fixed price repair contract as was told part would cost in the region of £400+. It was in fact £90!
I complained & was given a code to spend £25 on their site to restore my faith in the brand. The code was ‘invalid’ when I tried to use it. I then made another call to put in my order of x2 vacuum bags to be told I would need to pay postage! This was over 4 weeks ago & have been told they will not be dispatched until 22 Jan, almost 8 weeks! I could have ordered them from Amazon for cheaper & free delivery!
What a CS shambles. Will not be buying from Miele again due to the challenges encountered when having to deal with repairs & purchases.
I do not feel valued as a customer with this faceless organisation. They do not live up to their guiding principles. Have had no apology & don’t feel they have learnt a thing from my experience.”
“Agree with others, customer service is terrible. I bought a washing machine less than a year ago which has broken down twice. The second engineer who came out told me he couldn't repair it and left. Miele say that I didn't want him to repair it (why did I let him to look at it then?) and now they have a process to follow. I do not understand why they can't give me a straight answer as to who needs to deal with the matter. Can the machine be repaired, is it going to be replaced or will I get a refund? Either way I just want a working washing machine, I have children and dirty washing piling up and no way of knowing how long sorting this out will take. The customer service adviser said it could be be a week or 8 weeks depending on who is dealing with it! Any one else have similar with Miele?”
“Extremely disappointed with the service. I provided the error code on the dishwasher when booking the service and the technician came out confirmed the code and said that he had no parts. Left after 5 minutes but I am still asked to pay the £170 call out charge. I contacted customer service and did nit get very far as they are not interested in helping. Very disappointing for a premium brand- will not buy again.”
“I am deeply disappointed with Miele’s handling of my recent washing machine purchase. Despite the initial excitement, the process has been marred by a series of setbacks, and I feel compelled to share my dissatisfaction.
It has taken me over three months to purchase and install a washing machine from Miele, which at the time of me writing this review has still not been delivered.
Unfortunately, what should have been a straightforward transaction has evolved into a prolonged and stressful experience. The delivery and installation has delayed with no concrete resolution, leaving me without a fully functioning appliance for an extended period.
My frustration peaked when I sought assistance from the customer service team. In total I have spent over 10 hours on the phone with Miele, attempting to resolve the issues and gain clarity on the status of my order. Regrettably, the responses have been inconsistent, and the promised resolutions never materialized. The lack of communication and follow-through has left me feeling helpless and stressed.
Despite expressing my concerns to the complaints team, there is no real resolution to my ongoing problem. This experience has not only tested my patience but has also eroded my confidence in Miele’s commitment to customer satisfaction.
In the future, I hope Miele reevaluates its customer service processes to ensure a smoother experience for customers. As it stands, my journey with Miele has been far from satisfactory, and I believe it is crucial for others to be aware of the challenges they may encounter when dealing with this company. Especially, being customers paying a premium price”
“DO NOT BUY MIELE OVENS!!!!
When buying Miele H6160BP Electric Oven, I thought that spending over £1100 would give you piece of mind for at least 10 years... unfortunately I was wrong. This oven broke after 6 years.
It decided that it will be increasing the temperature as much as it can, instead of to the set temperature. Luckily, we noticed the fault when it had 360 degrees and turned it off prior going further up. I'd think it may end up burning down the whole house if it wasn't spotted.
Calling out Miele technician to fix it would cost me £279! WOW! Honestly, just managed to get a different oven for £300 with 5 years warranty instead. Good luck, but no Miele for me ever again.”
“have filled in a contact form TWICE…
I have filled in a contact form TWICE to get a repair done and still not heard back from them. 3 weeks I’ve waited. The form says someone will call me within 72 hours. Appalling customer service”
“Miele Customer Services Are Liars
I purchased a Miele TwinDos washing machine in November 2019 where UltraPhase 2 would leak into the TwinDos compartment and washing machine. I stopped using TwinDos. A technician was called and ordered a new TwinDos compartment. After fitting this on their second visit, UltraPhase 2 continued to leak, although not as much. I called out the technician, who ordered another TwinDos compartment. While waiting, I, like before, stopped using TwinDos and then Covid happened.
After three months, a technician arrived to fit the new TwinDos compartment he brought with him. He refused to fit it on the basis of not being able to see a leak; he left.
I reinserted the UltraPhase bottles and upon leaking, I called out another technician who claimed the leak was normal. I’m guessing there wasn’t enough of a leak, so I continued to use TwinDos and waited a couple of months before calling a technician.
By this time, over two years had passed and the guarantee had lapsed. Due to Covid, I had not realised the time that had passed with this issue…my fault.
The technician brought a new TwinDos compartment with him, which, according to him, was an upgraded one, as Miele were aware of the leaking issues with some TwinDos compartments. This was also meant to be a free upgrade from Miele. However, Miele sent me an invoice of £218.78
I called Miele and mentioned all my troubles with TwinDos. The customer service agent was also able to see, from my Miele Profile, that I own 17 other Miele appliances. I bought my first in 1992
After putting me on hold for a while, I ended up having to pay the callout charge of £150
The washing machine now leaks UltraPhase 1 into the TwinDos compartment instead. The technician that fitted the upgraded compartment, came back with an o-ring and some other parts that he changed on the UltraPhase 1 inlet. It continues to leak.
As life happens, the last visit’s guarantee had ran out. I decided to order the inlet parts and replace them myself and see if that remedies the issue. I ordered the parts on the 21st June 2023 and was warned of the long lead-time and to expect the parts in July 2023
Unable to find the time to fit the parts, I waited until the 9th September 2023 to ask Miele of their whereabouts; I was told they would be with me in 5 days. They did not arrive. I called on the 19th September 2023 and was told they’d be with me in 2 days. Again they have not arrived. I was therefore lied to, three times.
Today, 25th September 2023, I requested a refund!”
“I bought a very expensive G660SCVi integrated dishwasher in 2017.
In March 2021 the circulation pump had to be replaced after breaking. This is not a cheap repair - on the border of being uneconomical.
But once is bad luck, right? And it was still just about cost effective to do it.
So I had it repaired.
Recently the dishwasher stopped working again with an F84 error and I called out an engineer.
Firstly the price of the call out had nearly trebled since 2021! It was £160. In 2021 it was £60.
Secondly the engineer told me another circulation pump had broken but he could replace it free if I paid for Labour.
I agreed to this - Still cheaper than buying a new dishwasher.
The repair didn't work however and the engineer then concluded the issue was the powerboard, a part which needed to be ordered.
I was offered the same terms to replace the part - ie free part, pay for Labour and duly billed for the failed call out.
If I accepted their offer this repair would've cost £320 on a 6 year old dishwasher.
The engineer, though friendly enough, also did a substantial amount of damage to my kitchen units while removing the dishwasher (scuffs and a chunk of wood taken out of the door pillar).
Accepting Miele's offer would take the total I've spent on this machine in 6 years of ownership close to £1,000 including repairs to my kitchen.
Is this level of service what we buy buy a Miele for?
This is a really poor and unacceptable level of quality and service for a premium brand.
You can get a new dishwasher for about half the price of a Miele with a marginally lower efficiency rating and replace it every 3 years for this money.
That's what I would recommend you do. Especially if it's integrated. Nobody will know what badge is on it.
Do not buy Miele.”
