“We needed our Miele integrated freezer fixing. On calling customer services I was recommended a £299 all inclusive/parts included service as the lady suggested that the freezer was probably repairable.
When the engineer arrived he did a cursory check and immediately said it was the compressor which would cost £600 to exchange and wasn't covered under the scheme I paid for. Initially, I wasn't told there was a cap on repair/parts cost so was very disappointed to be offered a new freezer from Miele costing over £2000.
I tried to get through the customer complaints procedure by completing the online form. A response was promised withing 2 working days. We heard nothing so I rang customer complaints twice and the first time the agent said someone more senior would get back to me. The second time, after explaining my issue to the agent I was left hanging on the phone for about 20 minutes before the phone cut off. Nobody returned my call.
I simply wanted to know if the compressor could be changed (even if I paid for it!).”
“Dreadful company. Bought two ovens for new kitchen, one failed within first year and was condemned when just out of warranty - spare parts quote was over £800. Second oven failed within weeks of it being used as main oven. PCB (mother board) failed on both ovens and Miele do not give a sh*t. Ovens were over £1500 each, you decide.”
“My Miele washer dryer WTF130 WPM PWash 2.0 GB drying function has broken down after 3 years of service, with a minimum usage during this time. The engineer come and quoted £728 for repair but could offer 50% discount on parts which reduced the price to £562. I have paid £150 for 1h visit to investigate what is wrong. I would never buy any other product from Miele as quality is not what it used to be 10 or 20 years ago, and is unreliable product. I bought it for £1900 and its wasted money. My previous machine was hotpoint and lasted 10 years with no repairs or servicing required.”
“When the extractor fan in our oven starting making horrendous noises we called Miele. Miele products can only be serviced by Miele engineers which limits you to their fixed price repair or standard call out fee. I spoke with customer service and explained the issue and advised it was an older oven as wanted to check parts were still available. They arranged the visit for the next day. I was very impressed. Miele called back to explain having spoken to a technician they needed to order the part in. Visit rearrange for the following week.
The technician arrived, replaced the fan, advised the oven was fixed and left. I used the oven shortly after and within 5 minutes the same problem occurred. I texted and called the technician explaining the problem was still occurring and asked if he could return. I was asked to send a recording of the noise. From this recording he diagnosed it was actually another extractor fan that was faulty and this part was no longer available! My oven is beyond economical repair less than a week before Christmas!
I was dissatisfied as the oven had not been serviced properly or tested and requested a refund. I was offered a partial refund. I called customer service to explain the service had not been carried out properly. After a long time of being told the service had been carried out I asked to be escalated to a Manager. I was told to expect a call back in 72 hours. No call back, so I had to chase. Again very poor customer service from the Manager I spoke to. Now awaiting another call back after they have spoken with the technician. Miele are extremely poor at dealing with dissatisfied customers. Still waiting for a resolution. No offer of help or guidance from Miele. They no longer make double ovens so can't even use the money against another oven. However, after this experience I would never purchase another Miele appliance.”
“Booked in a technician two weeks ago to repair a dishwasher, selected a date, heard nothing, then on the day received a txt from a service company asking for payment and then they would book a technician in, so what was the point of booking online? Appalling service, do not buy Miele, stick to Dyson.”
“Miele's service is absolutely appalling I originally purchased 11 Miele products and already I have had two of these appliances break down shortly after the warranty expired. The second time a build in Freezer it took then two weeks to get an engineer out nearly £300 up front to be told the Freezer is unrepairable and I would have to buy a new one disgracefully. I will need recommend Miele appliances”
“woeful company and products - known issues to the point where engineers arrive with parts pre prepared but UK head office not prepared to accept there are known issues - avoid - buy reliable and reputable products elsewhere”
“I have a miele coffee machine, over the past year i have had 3 repairs. The product is only 4 years old. It seems the plastic has became brittle already.”
