Miele repair service not fit for purpose We paid for a fixed price repair of a washing machine and gave a very clear description of the problem before the engineer came out. We were very impressed with the engineer Jason who was extremely experienced, polite professional . He identified the fault and confirmed that 2 parts were needed. These would have to be ordered and then fitted at a follow up appointment which was agreed at the time. Unfortunately that was going to be 29 days later. We were given a window for his arrival today and the Miele system showed our progress in the queue . it indicated he was 18 mins away ( which was already beyond the specified window) . This increased and then finally it said” your service visit has unfortunately been unsuccessful today. Please contact Miele for more information”. We duly did so and were told the first appointment was in 11 days time and for us to contact the bookings team on Monday. So we’ve now been without a working washing machine since July. Due to the fault it’s unusable as it’s shrinking clothes because the main control panel doesn’t work. An expensive machine that should have lasted for years has a major fault and there is no sense of urgency about getting fixed.