The DIY application pack was exactly what I needed. I did enough research to realise I didn't need someone else to submit my application for me; however, I wanted the reassurance of knowing that I didn't accidentally miss anything by submitting the application myself. The DIY package was the perfect middle ground for this situation. My caseworker, Jason, was super quick to respond to queries. After answering a quick questionnaire about my situation, I had a personalised template 24 hours later telling me which documents I needed to include. Leading up to my application, I reviewed several other online resources and had consultation with other lawyers, but it was the instructions on this website that I returned to time and time again to make sure I did everything properly. The instructions were clear and detailed and helped me understand exactly what to expect from the overall application process. I am so extremely grateful that I found this website.