I have ordered from Military first quite a few times over the last few years. I have never had any problems with packaging or delivery. I can't say what their returns service is like as I have never had to return anything but I am sure it would also be excellent. Everything I have ordered has been of excellent quality. I would highly recommend them and will continue to be a customer for years to come, unless they get "Woke" (go broke) but I don't see that happening anytime soon thankfully. Picture attached is myself with my new sling pack whilst the Fuzz are watching me.