After receiving repeated deliveries of incorrect milk, we raised a support ticket to resolve the issue. Unfortunately, there was no improvement. When we followed up by phone, we were told that an email had been sent and the matter had been resolved—however, we did not receive any such communication, and the issue persisted. We called again today but were met with a rather indifferent response, which ultimately led us to cancel our subscription. This is disappointing, as we genuinely appreciated the convenience of the service, the punctual deliveries, and the thoughtful provision for chilled storage. There is clearly a strong market for this kind of offering, and we had hoped to remain long-term customers. However, consistent errors and a lack of effective support left us with little choice. Good customer service involves not only acknowledging when things go wrong, but also working constructively with customers to put them right. We hope this is something Milk & More will take on board, as the potential for a great service is certainly there.