“After receiving repeated deliveries of incorrect milk, we raised a support ticket to resolve the issue. Unfortunately, there was no improvement. When we followed up by phone, we were told that an email had been sent and the matter had been resolved—however, we did not receive any such communication, and the issue persisted.
We called again today but were met with a rather indifferent response, which ultimately led us to cancel our subscription. This is disappointing, as we genuinely appreciated the convenience of the service, the punctual deliveries, and the thoughtful provision for chilled storage.
There is clearly a strong market for this kind of offering, and we had hoped to remain long-term customers. However, consistent errors and a lack of effective support left us with little choice.
Good customer service involves not only acknowledging when things go wrong, but also working constructively with customers to put them right. We hope this is something Milk & More will take on board, as the potential for a great service is certainly there.”
“Horrible service cancelled order that on the night before. I wanted to test the company before making a commitment to their milk service but soo glad they made this silly mistake. Won't be using this service, was really annoyed because I had informed my kids 'we'll be starting fresh milk from tomorrow morning', only for it to not turn up without an explanation.”
“After the acquisition of Milk&more (Dairy Crest) by Muller for the sole reason of increasing their milk Quota, P.Muller realised he had purchase the online presence that Dairy Crest had produced with 100,000s of customers buying online.
He set about creating a brand name with new livery and removing all the auxiliary parts of the business, wholesale and independent milkmen including franchisees.
The milkmen were forced to sign a new contract with a zero-hours clause. All customers were forced to go online-only or their custom was not wanted.
The latest addition is the postcode software to the electronic milk round book, which is supposed to increase the delivery efficiency. What a red herring. The obsession with postcodes is the clue.
Within the next couple of years, Muller will come out with the big announcement that "he had tried to save a failing business but after throwing million at it the time is right to sell, which was the intention from the start”
