I ordered some gifts for Christmas in October 2021. After 3 weeks of not hearing anything I contacted them to be told there were some delays. After another 2 weeks I contacted them again and I was still told there were delays. At that point I asked for a refund and I am still waiting to see my money 3 months later January 2021. They are now saying they tried transferring my money, but my bank declined it. They obviously didn't have the items I originally wanted in stock to begin with, but took the money out of my account anyway. How they feel they can behave in such a terrible manner is dreadful. Please do not buy from what used to be a good reputable company. I don't understand how they've become so criminal with their intents. If in any doubt, just go to their Facebook page to see so many customer complaints.