Absolutely dreadful experience from Millets. I ordered two hats for my husband who has recently had a grade 4 brain tumour removed. One item was delivered but not the size I ordered. The other item was not delivered and customer care could not tell me when delivery might be. I asked them to cancel the item as I was unhappy with Millets service. They asked me to return the wrong sized item which I went out of my way to do and that they would take care of everything else and issue a refund. I have email confirmation of this. I have now just had email notification that the other item I had cancelled has been dispatched and will be delivered. I have been on the phone to customer care again but they say they can't do anything about this and that I have to now also return the other item as well. This company is a shambles. I strongly suggest you shop elsewhere.