Inflexible & no empathy! Order ref 359790604. Only received part of my order ( 1 map out of 3). Only found out when PayPal notified me of refund. No email from Millets telling me. However, proposed refund did not cover the full amount of the 2 maps and despite 2 phone calls with both warehouse staff and customer services I was told that they could not deviate from their refund policy despite agreeing that I was financially left out of pocket. Clearly given that it was a small order around £20 in total, it would have made no sense to order just 1 map and pay the £3.95 delivery fee. The website indicated the maps were available but the warehouse chap told me there is a delay updating their in house systems. I asked why the customer should lose out financially when the fault lies with their systems? Surely to maintain customer relations and reputation it would be in their best interests to refund the the full cost of the 2 maps and cover the cost of delivery as I would not have ordered a single map and my loss is totally due to their poor in house communications. I’m sure my situation will be duplicated by other unsuspecting online customers and also loosing out financially through no fault of their own. Given the current economic climate I would have thought that companies would value and look to keep hold of loyal customers but this inflexible approach and lack of empathy does not back this up. Overall, a truly terrible and frustrating experience all round and one which will make me very reluctant to purchase online again from this company. If you do truly wish to improve your customer experience then I do hope yo7 start to take on board these sorts of issues.