I have had quite a few items this year from Millets & cannot complain about their goods,their staff or their customer service.In fact on black Friday they were run off their feet but still my customer service was excellent,over 2 sales assistants.I have not been unfortunate enough to have to return goods,though I would not expect a problem. I recently had an item missing from a parcel,but I was emailed before the parcel arrived & promised a refund + postage.I have dealt with 2 shops & had no problems,but my shop is GRIMSBY. Well done GRIMSBY & HIGH 5 for black Friday.