Order for 6 presents placed on 17/12/18, nothing arrived, phone them on 22nd and told nothing has left the warehouse, one item is not available. Nothing arrives and 16 emails are exchanged with Millets.I phoned Millets today and get hung up on 3 times, finally get through to an agent who attempts to resolve the situation but no supervisor is available for me to talk to. I've never had a worse customer experience, not much more I can say.