If only I’d looked at the reviews in here before I placed an order. Ordered a DofE recommended sleep bag and three packet meals for a DofE expedition all seemed great, order taken, money collected from me, over£80, thought it was on its way. Three days later email to say only one packet of food was available. Now no point getting only packet of food plus delivery charge so I cancelled the lot. Spoke to agent they said website hadn’t been updated, it still showed sleeping bag etc was available. Was told I would get refunded. Few days later one food charged at £4 plus’s £3 delivery arrived, useless. The only reason I ordered 3 was buy 3 and third was free so it was way more expense to have one sent to me with delivery. So on the phone I went, eventually assistant agreed to waive this and was told don’t return it. When credit card bill came I had been refunded sleeping bag, one food and delivery but was £20 out of pocket. So another email, days later they will refund only £16 stating I had taken delivery on one food. It is rediculous there are email trails, telephone conversations etc but they can’t resolve it. If I hadn’t of checked my statement I wouldn’t have known any different. I even offered to return the food to the store! Only consolation was I found the same sleeping bag on a specialist site, cheaper! Never using Millets again. Online customer service a joke!