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John B
So so frustrated, I. On Saturday I ordered a bag from Millets on line. The site states if I ordered before 2.00pm the item will be delivered next day. Okay thats Sunday but lots of businesses deliver on Sunday these days! Nonetheless I didn’t have any particular expectation of receiving the item on Sunday. At the check out I was given a three delivery options including £2.99 in three or four days with Hermes a higher cost next day with Hermes or next day book an hourly slot with DPD. As my experience with Hermes has do far been quite trajic I paid the higher fee for delivery by DPD. I hit the but paid my money and received a receipt. All looked good, DPD were confirmed and I looked forward to receiving my goods. An hour or do layer I received a message from Hermes to say they had been requested to make my delivery?! Why? I paid extra for DPD. Sunday came and went and on Monday I received a message to say my parcel was on its way. It would be delivered between 1-3pm. Okay, I’ll believe it when I see it! 3.10pm I received s message to say there was an issue and my parcel would arrive between 2-4pm (doesn’t quite fit ) a little later I received a further message to say they would deliver when they can ! Yep as expected, and certainly not next day ! Will I get a refund on my postage costs from Millets based on there misleading courier suggests? I’ll wait and see. I do know I won’t use them again on principle! So frustrated
5 years ago
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Millets has a 1.8 average rating from 264 reviews