So so frustrated, I. On Saturday I ordered a bag from Millets on line. The site states if I ordered before 2.00pm the item will be delivered next day. Okay thats Sunday but lots of businesses deliver on Sunday these days!
Nonetheless I didn’t have any particular expectation of receiving the item on Sunday.
At the check out I was given a three delivery options including £2.99 in three or four days with Hermes a higher cost next day with Hermes or next day book an hourly slot with DPD.
As my experience with Hermes has do far been quite trajic I paid the higher fee for delivery by DPD.
I hit the but paid my money and received a receipt. All looked good, DPD were confirmed and I looked forward to receiving my goods.
An hour or do layer I received a message from Hermes to say they had been requested to make my delivery?!
Why? I paid extra for DPD. Sunday came and went and on Monday I received a message to say my parcel was on its way. It would be delivered between 1-3pm. Okay, I’ll believe it when I see it!
3.10pm I received s message to say there was an issue and my parcel would arrive between 2-4pm (doesn’t quite fit ) a little later I received a further message to say they would deliver when they can !
Yep as expected, and certainly not next day ! Will I get a refund on my postage costs from Millets based on there misleading courier suggests? I’ll wait and see. I do know I won’t use them again on principle!
So frustrated