Placed order in July and items never turned up - called and was advised the order was not processed and that they are looking into and once sorted will get order dispatched - after another chase I advised to cancel order and they advised will get refund - 2weeks later still no refund - chased again fault in system!! - chased again and again and finally been advised will NOW get refund in OCTOBER - was offered free delivery and 10%off next order - which i declined a) would not want to order form them again b) 10%!!! not enough of a saving with all the hassle caused should be a minimum of 20%. AVOID where possible