I ordered a dress for prom for my daughter. They despatched is but the courier lost the dress. The courier accepted liability and asked me to submit a claim through my sender, Milly Bridal. I did this but MB cannot be bothered to follow this up. I have emails from the courier accepting liability but MB cannot be bothered to do anything so I am out of pocket and have no dress through no fault of my own. They say they have been paid and have sent the dress so they don't need to do anything. They also don't ask for proof of delivery by photo so be aware your hard earned money is very much at risk because their customer service if there is a problem is terrible