I have been looking for a specific style of shoe for my wedding (due to medical issues with my feet), and have been really struggling to find the shoe I need so when I saw that Millybridal had a shoe that pretty much ticked all the boxes I placed an order, the website seemed okay and the picture of the shoes looked fairly nice. When the shoes arrived, they looked cheap and box arrived squished. They also didn't fit at all, and if I were to wear them all day they would definitely cut into my skin. I reached out to Millybridal to request a return, explaining the shoes didn't fit as expected and they have been nothing but obstructive since.They first replied to my email stating I couldn't return a dress - which is fine... expect I wasn't wanting to return a dress. They told me that they state on the website that shoes cannot be returned. Nowhere on the item listing, nor on the email I received confirming my order did it state that these shoes cannot be returned and when I checked the general returns policy on their website it doesn't not state that either. They only place it states that items that don't fit can't be returned is items made to order. They've also told me to take my item to a tailor, at my own cost, to rectify the issue - however I fail to see how I can have shoes resized? I do not believe that they have been entirely clear, and nowhere on their policy does it specifically state items such as shoes cannot be returned or refunded. I have raised this with paypal so still hoping to get my money back. I would absolutely avoid this company - they are a total sham, and con!