ALL items are open box items. This is written in the terms and conditions (point 6), but no where else on the website or on the product description. So when I opened my phone, it all looked fine until I turned it over and the back is heavily scratched, I called to ask for a refund and this is where the fun began. Because their shopping cart is basic, there is no option for a separate billing and delivery address. So, if like me, you had the phone delivered to your work address and you typed in the name of the company, they class it as Business to Business Purchase and it gets invoiced to the company. Therefore you have very limited recourse to return it. Distance selling regulations do NOT apply. BEWARE!!!!