“ALL items are open box items. This is written in the terms and conditions (point 6), but no where else on the website or on the product description. So when I opened my phone, it all looked fine until I turned it over and the back is heavily scratched, I called to ask for a refund and this is where the fun began. Because their shopping cart is basic, there is no option for a separate billing and delivery address. So, if like me, you had the phone delivered to your work address and you typed in the name of the company, they class it as Business to Business Purchase and it gets invoiced to the company. Therefore you have very limited recourse to return it. Distance selling regulations do NOT apply.
“Had a chat with them online then ordered my Samsung Tablet they kept me informed about confirming my order right through too when it would arrive. Really pleased with my tablet looks like a new one and at a reduced price. I would recommend this company.”
“Very disappointed with service bought a brand new phone when arrived package was opened parts missing tried to contact customer service but received no response wouldn't recommend it as they sell second hand stuff”
“Good service despite the crisis
At a time when the customer service departments of most companies seem to be imploding and you can't get any response or communication is poor, I have nothing but praise for Mimotek. We ordered a new Facebook portal online. They kept us informed of the status of our order at all times and it arrived bang on time . A refreshing change from our online ordeal with some other companies!!!”
“Ordered an iPad just over a week ago, was very concerned with the lockdown situation. but it turned up this morning only 2 days later the delivery date stated but giving the circumstances is no problem at all. Overall very pleased”