Kelly B
Miniature Market used to be my go-to OLGS but not anymore. In 2018 I placed a preorder for a game and patiently waited several months for it. The other online stores repeatedly got the game in stock but MM never did. I patiently waited and asked the Customer Service Reps 2-3 times about it when I called to release other orders. Each time I was told they had no information about an ETA. One weekend a friend of mine showed up with the game at a game day and informed me that he had just bought it that week off the shelf at the Miniature Market store...meanwhile I still waited for my preorder. I called the next day to inquire and was told again that they didn't know when they would be getting the game. So I cancelled my preorder after several months so that I could buy from another retailer. Soon after this I received an email from MM threatening to take away my Hold and Preorder capabilities for cancelling my preorder. This was after spending thousands of dollars with them and patiently trying to work with them regarding my preorder. I have not ordered from them since. The prices are great, The customer service reps are usually friendly and they package the games for shipment really well but I was really surprised and disappointed in how they handled my issue and there are other OLGS's that will take my money and appreciate it.
1 year ago
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Miniature Market has a 4.88 average rating from 14,510 reviews

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