Henry W
The incompetence of this company is baffling. First things first, it took them over 50 days to ship my order and only after I consistently contacted customer service. Imagine those poor quiet saps waiting 60+ days. Second, one of my items was canceled/refunded. Why did they take my money for something they didn’t have in stock? The item was clearly in stock when I placed my order, so why didn’t they reserve my item? Third, the box that my order came in was in such a sad state. Don’t go blaming the shipping company for this one as the single piece of tape wrapped around my box was so crooked and unaligned that the cardboard flaps were held together through sheer willpower. Fourth, one item in my order had a bashed in corner. Luckily, only one item came damaged but why was this item damaged when it was packed near the center of the box? I’m not saying I was shipped a damaged product but I have to wonder. Now, the classic excuse Miniature Market keeps giving is that they are going through a warehouse move. I understand these things take time but a two months delay is way too much. Sorry Little Suzy I couldn’t get that game you wanted for your birthday, Miniature Market is having a warehouse move but please understand, they need to grow too! Sorry Timmy, we couldn’t play that game before you had to head out to basic training, Miniature Market is doing a warehouse move but hey, when you get back they will have twice the space and serve you better in the future! I guess I’m just bitter that I didn’t get that apology email with the coupon code they sent out but I guess I wouldn’t be needing it anyway. Miniature Market needs to work on improving their logistics instead of slapping the band aid of good customer service over it and expecting people to be satisfied.
1 year ago
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Miniature Market has a 4.9 average rating from 32,386 reviews

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