This experience started with an order which had a damaged miniature. It was missing a piece and that piece was not in the package. I respectfully emailed customer service after attempting to call and finding out customer service lines were not being answered due to a staffing shortage. The response took 17 days, the Associate for Miniature Market, Graham F. apologized for the delay in responding, and told me that he was sending a replacement miniature at no charge and included a $10 gift card for my troubles. Pretty good so far, Right? Wrong, Instead of sending it to the address of the original order, it was sent to an address that I haven't lived at for over 12 years, as was the order I used the gift certificate on a day later. Naturally, those orders were returned to the sender. So here I am 6 days after those orders were returned when low and behold an email requesting a review when I can't even get someone in customer service on the phone. Would anyone out there in the public rate this company as anything but 1 Star?