I ordered Earthborn Rangers in August (preorder) as a gift for my husband for Christmas and I received a notification in December that my order was shipped. I received a box that I thought was empty but it did contain the insert for Ark Nova I had added to the order in August. I wasn't notified that the Earthborn Rangers was not coming. I called customer service and left messages several times and I sent 2 Emails to get assistance. Finally, I did get through and spoke with Alyssa S. of Customer Service and she verified that I was never sent a message indicating Earthborn Rangers was not EVER coming. I received a refund. I have a board game collection of 350+ games and I order games from several companies, FLGS, and crowdfunding. I will only order from companies that provide excellent packaging, customer service, reasonable shipping rates and quality game selections. I will not be ordering from Minature Market again. The only other time I ordered from this company I received Wonderlands War with a damaged game box.