Worst experience ever.... I bought some boots, they were 189 pounds and when I opened the parcel, they had 2 faults. For 189 pounds, I was not expecting that. Customer service was nice and prompt and they delivered another pair to me and replaced the faulty ones, this is the only positive part in this whole experience. However, when I tried the second pair on, the stitching came apart on one of the boots. Mint Velvet said it was an isolated incident and they had no problems with this product before. Maybe I was just not lucky, haha.... 2 pairs and both with faults. And now I saw here that there are other customers complaining about the quality of the products, so maybe my incident is not quite an isolated one. Just so you know, never buy Faith Burgundy Knee Boots. I will never buy from them again.