Mint Velvet Reviews

Name: Mint Velvet
Rating: 3.67

3.7 Rating 48 Reviews

60 %

of reviewers recommend Mint Velvet

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3.7

Based on 48 reviews

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Delivery Methods	Courier
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Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife and I visited Bath last Saturday , we went into Mint Velvet and had excellent service from Evie and Monica As always Mint Velvet staff are so helpful . Well done to Evie and Monica We enjoyed our shopping experience here .”

Helpful Report

Posted 4 weeks ago

“I had another styling with Suzanne at Harrogate and again left with some lovely outfits, some of which I wouldn't have looked at online or in store but with Suzanne's help and expertise left the store feeling so good. The staff in Harrogate are always so friendly and helpful. Thank you again Suzanne, I had a fantastic morning at Mint Velvet. JackieM”

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Posted 1 month ago

“Was about to order something and the cost in Dollars in no way was equivalent to the sweater in pounds. They hike up the price just bc it’s the US. No thanks”

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Posted 2 months ago

“I’m not sure if Mint Velvet will see this, but I just wanted to send a 5* review to their customer service rep Scott. My parcel went missing which contained clothes for my son’s christening. Scott sorted it out straight away, got my parcel resent and followed up on its progress to ensure it reached me in time for my event. I’m so grateful but kept missing his phone calls so couldn’t thank him personally. You’re a hero Scott, thank you.”

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Posted 4 months ago

“Love Mint Velvet in Petersfield the staff very nice. I have bought a lot in this store since last summer. I use to go to Chichester but its now moved to a bigger store down the Main Stree and i do not like it, it looks like a warehouse UGH i did see the new collection in Petersfield last week but it was all very fussy with bows trims, lace all on the same thing ,too too much another lady said the same to her friend, so get your act together as you know you can Mint Velvet you have the monopoly there as its the only decent clothes shop in PETERSFIELD”

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Posted 8 months ago

“What on earth has happened to mint velvet. I used to spend ££ every month. Who is in charge now? Because it’s gone so downhill. Absolutely awful. Nothing I even want to order, let alone wear. What a shame.”

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Posted 9 months ago

“Mint Velvet is one of my favourite brands and I have lots of lovely stuff. However, I have just received a pair of pale pink pinstripe trousers and a matching shirt from their new range. ..the fabric is cheap and nasty! Both items creased and like rags when they arrived! Made in China from recycled polyester - absolutely awful see-through coarse material. What a shame they weren’t in nice polyester - for the price you expect A LOT MORE !!”

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Posted 9 months ago

“I have some beautiful clothes from Mint Velvet; jackets, sheepskin coat, rain mac, Jeans, many trousers tops and jumpers; all black with lots of silver zips and buckles. Some of my clothes are about 10 years old and I love them but with every passing year I am disappointed and now there are no clothes that I would buy! What has happened, you have lost your roots and identity. Still quality but just run of the mill stuff!”

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Posted 1 year ago

“Very disappointed with the quality of MV leggings this year , i buy these every year , Thinner fabric and much less Lycra”

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Posted 1 year ago

“Popped in to your Cardiff store last Thursday 11th May! I was after a couple of dresses for a weekend away, I was greeted by the most adorable couple of ladies, so so helpful!! I ended up spending a fortune 😂 with every penny, I felt amazing, thank you Mint Velvet”

Helpful Report

Posted 1 year ago

“I went into the Windsor store today to purchase a few pairs of shoes I’d seen online. Upon taking the shoes to the front desk I was met by a thoroughly unpleasant lady who barked that they definitely would not have my size in the heels (UK 3) in store, despite there being signs stating otherwise and her refusing to check. I said no problem and could I try some boots on in a 4, as I prefer to wear them with a thick sock. The lady laughed and said she’d only get me the right foot after I tried on the one in my hand. I tried on the shoe, asked for the other but warned her that until my feet were level it would be hard to discuss the fit. The other shoe was brought down eventually, however, there was a large scuff to the leather on the centre of the toe. I mentioned the scuff and she said that her own shoes where scuffed and that’s what happens. I asked if there were another pair out back, as although I realise shoes scuff I would prefer not to buy them scuffed already. The lady scoffed and said no without properly checking again, then proceeded to walk away saying she’d order them in if the scuffed ones where a problem. Sorry, but I refuse to place an order or make a purchase through a store with such bad customer service and I will make an online order instead. Really horrible woman (dark straight brown/black hair, mid-sized, middle aged). Won’t be shopping in this store again. Thoroughly unpleasant experience and rude staff member.”

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Posted 2 years ago

“I telephoned customer service today regarding an order I had placed I spoke with Sophie this lady is a credit to you very professional Happy in her role sorted out my problem even called me back well done Sophie you deserve an award 👏”

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Posted 2 years ago

“I have just received my Blue roll neck knitted top on a Sunday at 5 pm. This has been my first order, I am so delighted with the texture and quallity of the jumper plus a luxirous comfy fitting. I will be back I promise. Thank you so much. Hazel Balderson”

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Posted 2 years ago

“I visited Mint Velvet in Elys Wimbledon. I would like to bring to your attention to the fantastic Customer Service that I received from Tania the manager. She kept me updated regarding a dress size that I was waiting to arrive Mrs Kim Farnden”

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Posted 2 years ago

“Purchased Pearl Tan Wedge Espadrilles for a wedding, wore them the whole day & night - SO comfortable. True to size. Perfect buy, love them. Also wore MV navy & cream shirt dress - faultless”

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Posted 2 years ago

“Delivery very rapid. I bought the black top with gold v neck stripes. Beautifully packaged. However quality not great. Not a good feel on skin. Good fit but not worth £79 Coco”

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Posted 2 years ago

“Nothing was in stock, I emailed them and have received no response. They need to stop advertising for items they can’t provide”

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Posted 2 years ago

“I’ve bought so many lovely things from you summer collection the gold sequin dress is omg breath taking I would have payed double. Xc”

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Posted 2 years ago

“I have been buying from there shop for many years. And over last few years have been disappointed with quality. They don’t last like they used to. And the footwear must be a different supplier. My usual size 4. Was to big in ankle boots. Also quality wasn’t there.”

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Posted 2 years ago

“I ordered the biker jeans as i have a pair already and love them. I already have a size 10 which fit great. this time i have ordered size 8 which are too tight and size 10 is too big on the waist and hips. I seem to be in between their current sizings sadly. I don't think i will be able to wear either size which is disappointing as they are great jeans and the legs fit perfectly but there is a big baggy bit around my stomach area. Ordering and delivery were brilliant as was the lovely helpful response to an email I sent. just a shame about the actual jeans!”

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Posted 2 years ago

Mint Velvet is rated 3.7 based on 48 reviews