Mint Velvet Reviews

Name: Mint Velvet
Rating: 3.64

3.6 Rating 44 Reviews

59 %

of reviewers recommend Mint Velvet

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3.6

Based on 44 reviews


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Delivery Methods	Courier
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Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went into the Windsor store today to purchase a few pairs of shoes I’d seen online. Upon taking the shoes to the front desk I was met by a thoroughly unpleasant lady who barked that they definitely would not have my size in the heels (UK 3) in store, despite there being signs stating otherwise and her refusing to check. I said no problem and could I try some boots on in a 4, as I prefer to wear them with a thick sock. The lady laughed and said she’d only get me the right foot after I tried on the one in my hand. I tried on the shoe, asked for the other but warned her that until my feet were level it would be hard to discuss the fit. The other shoe was brought down eventually, however, there was a large scuff to the leather on the centre of the toe. I mentioned the scuff and she said that her own shoes where scuffed and that’s what happens. I asked if there were another pair out back, as although I realise shoes scuff I would prefer not to buy them scuffed already. The lady scoffed and said no without properly checking again, then proceeded to walk away saying she’d order them in if the scuffed ones where a problem. Sorry, but I refuse to place an order or make a purchase through a store with such bad customer service and I will make an online order instead. Really horrible woman (dark straight brown/black hair, mid-sized, middle aged). Won’t be shopping in this store again. Thoroughly unpleasant experience and rude staff member.”

Helpful Report

Posted 1 year ago

“Be very wary when you return items to Mint Velvet!! I ordered two item: a jacket and a pair of trousers in mid January, both of which were unsuitable (although lovely). I returned them both in their original packaging through Collect + and was only refunded for the trousers. I emailed them twice and they said there was a query on the jacket. Having no idea what this query was, I rang the next day and the girl said I had sent them back a different make jacket! I cannot believe I had been accused of this! They then went on to send me a picture of a jacket I had never seen before! I have never experienced this in my many years of purchasing online and am upset and distressed that I have been accused of somehow swapping the jacket. Who does that! I am going to take this further as the company is suggesting they will send me back this jacket - which is preposterous! IT IS NOT THE JACKET I SENT! Order with caution - you may want to take a picture of the parcel as proof because word of mouth doesn't seem to get you anywhere!”

Helpful Report

Posted 3 years ago

“I’m a fan of Mint Velvet and have bought a lot from them for many years. The girls in store are always so helpful and their customer service and delivery times are also great. Their offering of smaller sizes and a choice of jean lengths is fantastic. However I’m tiring of the repeated use of stars on everything! It’s had its time. Their designers seem stuck on this, time to move on. They’ve also liked wide/boat necks especially on jumpers for many seasons and batwing sleeves.. Maybe a shake-up of their design team would introduce some fresh and unique creativity to their range.”

Helpful Report

Posted 3 years ago

“I have bought Mint Velvet on several occasions in store and usually found clothes I liked good quality and fit. This week i ordered two tops in my usual size.(Order 13549968). They arrived super quickly and free delivery- so far so good. However one (green Baloon) is so voluminous it is positively frumpy. The other (annika abstract) is beautiful but so short that there was a 10cm gap between hem of the blouse and my jeans waist. Im 5ft 7. V disappointed -these products are not cheap. Neither are the same measurements as my two other Mint Velvet blouses bought in 2020 and 2021 I don't think its unreasonable to expect consistency in sizing. Sadly, they're both going back and i shall look elsewhere.”

Helpful Report

Posted 2 years ago

“I am a big fan of Mint Velvet, both products and company. Recently had several orders for knitwear. all delivered promptly, beautifully packaged, and great communications and updates. Sadly as I've learnt with MV their sizing is not always right so ordered two sizes in a couple of things. I'd usually be a L size but kept a M in one choice as the L was too big. Great knitwear though lovely quality and I kept all three orders only returning the two other sizes. Returns easy to do, processed and posted back and I've already received the first refund yesterday. Online shopping experience at its best - you can always buy with confidence. Thank you MV”

Helpful Report

Posted 3 years ago

“I telephoned customer service today regarding an order I had placed I spoke with Sophie this lady is a credit to you very professional Happy in her role sorted out my problem even called me back well done Sophie you deserve an award 👏”

Helpful Report

Posted 1 year ago

“Purchased Pearl Tan Wedge Espadrilles for a wedding, wore them the whole day & night - SO comfortable. True to size. Perfect buy, love them. Also wore MV navy & cream shirt dress - faultless”

Helpful Report

Posted 1 year ago

“Delivery very rapid. I bought the black top with gold v neck stripes. Beautifully packaged. However quality not great. Not a good feel on skin. Good fit but not worth £79 Coco”

Helpful Report

Posted 1 year ago

“Nothing was in stock, I emailed them and have received no response. They need to stop advertising for items they can’t provide”

Helpful Report

Posted 1 year ago

“I have been buying from there shop for many years. And over last few years have been disappointed with quality. They don’t last like they used to. And the footwear must be a different supplier. My usual size 4. Was to big in ankle boots. Also quality wasn’t there.”

Helpful Report

Posted 2 years ago

“I ordered the biker jeans as i have a pair already and love them. I already have a size 10 which fit great. this time i have ordered size 8 which are too tight and size 10 is too big on the waist and hips. I seem to be in between their current sizings sadly. I don't think i will be able to wear either size which is disappointing as they are great jeans and the legs fit perfectly but there is a big baggy bit around my stomach area. Ordering and delivery were brilliant as was the lovely helpful response to an email I sent. just a shame about the actual jeans!”

Helpful Report

Posted 2 years ago

“I purchased two jumpers at £69 a piece and when they arrived I was very surprised and sDisappointed with their quality, they look more like jumpers I could purchase from a bargain outlet. Thin, poor quality wool that sits badly and is clearly punching way above its price tag. Due to personal circumstances I was unable to return the jumpers but felt I ought to forewarn future purchasers.”

Helpful Report

Posted 2 years ago

“I love all my mint velvet items bit more expensive than chain stores but I'm a beliver in you get what you pay for.The sizing is perfect and my items are clearly well made and look quality.The fast service is a added bonus 🙂”

Helpful Report

Posted 2 years ago

“All the items i bought were on the Mint Velvet sale. The items were beautifully wrapped, made me feel super special, like it was done especially for me. Real value for money, as all the tops i purchased were gorgeous and true to size. Their clothing is chic, stylish and casual all at once, which is so great!”

Helpful Report

Posted 6 years ago

Mint Velvet is rated 3.6 based on 44 reviews