Mint Velvet Reviews

Name: Mint Velvet
Rating: 3.64

3.6 Rating 44 Reviews

59 %

of reviewers recommend Mint Velvet

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3.6

Based on 44 reviews


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Delivery Methods	Courier
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Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What on earth has happened to mint velvet. I used to spend ££ every month. Who is in charge now? Because it’s gone so downhill. Absolutely awful. Nothing I even want to order, let alone wear. What a shame.”

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Posted 1 month ago

“I have some beautiful clothes from Mint Velvet; jackets, sheepskin coat, rain mac, Jeans, many trousers tops and jumpers; all black with lots of silver zips and buckles. Some of my clothes are about 10 years old and I love them but with every passing year I am disappointed and now there are no clothes that I would buy! What has happened, you have lost your roots and identity. Still quality but just run of the mill stuff!”

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Posted 4 months ago

“I went into the Windsor store today to purchase a few pairs of shoes I’d seen online. Upon taking the shoes to the front desk I was met by a thoroughly unpleasant lady who barked that they definitely would not have my size in the heels (UK 3) in store, despite there being signs stating otherwise and her refusing to check. I said no problem and could I try some boots on in a 4, as I prefer to wear them with a thick sock. The lady laughed and said she’d only get me the right foot after I tried on the one in my hand. I tried on the shoe, asked for the other but warned her that until my feet were level it would be hard to discuss the fit. The other shoe was brought down eventually, however, there was a large scuff to the leather on the centre of the toe. I mentioned the scuff and she said that her own shoes where scuffed and that’s what happens. I asked if there were another pair out back, as although I realise shoes scuff I would prefer not to buy them scuffed already. The lady scoffed and said no without properly checking again, then proceeded to walk away saying she’d order them in if the scuffed ones where a problem. Sorry, but I refuse to place an order or make a purchase through a store with such bad customer service and I will make an online order instead. Really horrible woman (dark straight brown/black hair, mid-sized, middle aged). Won’t be shopping in this store again. Thoroughly unpleasant experience and rude staff member.”

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Posted 1 year ago

“Nothing was in stock, I emailed them and have received no response. They need to stop advertising for items they can’t provide”

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Posted 1 year ago

“I purchased two jumpers at £69 a piece and when they arrived I was very surprised and sDisappointed with their quality, they look more like jumpers I could purchase from a bargain outlet. Thin, poor quality wool that sits badly and is clearly punching way above its price tag. Due to personal circumstances I was unable to return the jumpers but felt I ought to forewarn future purchasers.”

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Posted 2 years ago

“They ship through DpD. DpD delivered to the wrong address. I cannot go get it due to having to shield being high risk for COVID and only allowed to leave my home for medical appointments. They refunded my shipping and informed me that they will not start an investigation against the driver as DpD informed them I have an account that authorizes neighbor delivery. I do NOT. Now I am out £49.95 and have no package. Mint Velvet is unwilling to help. They have stolen £49.95 from me and they are the only ones that can start an investigation with DpD. I will NEVER order from these scam artists again.”

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Posted 3 years ago

“Be very wary when you return items to Mint Velvet!! I ordered two item: a jacket and a pair of trousers in mid January, both of which were unsuitable (although lovely). I returned them both in their original packaging through Collect + and was only refunded for the trousers. I emailed them twice and they said there was a query on the jacket. Having no idea what this query was, I rang the next day and the girl said I had sent them back a different make jacket! I cannot believe I had been accused of this! They then went on to send me a picture of a jacket I had never seen before! I have never experienced this in my many years of purchasing online and am upset and distressed that I have been accused of somehow swapping the jacket. Who does that! I am going to take this further as the company is suggesting they will send me back this jacket - which is preposterous! IT IS NOT THE JACKET I SENT! Order with caution - you may want to take a picture of the parcel as proof because word of mouth doesn't seem to get you anywhere!”

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Posted 3 years ago

“Some lovely designs but poor quality, myself and friends have had to take so many things back as broken/faulty :(”

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Posted 3 years ago

“Worst experience ever.... I bought some boots, they were 189 pounds and when I opened the parcel, they had 2 faults. For 189 pounds, I was not expecting that. Customer service was nice and prompt and they delivered another pair to me and replaced the faulty ones, this is the only positive part in this whole experience. However, when I tried the second pair on, the stitching came apart on one of the boots. Mint Velvet said it was an isolated incident and they had no problems with this product before. Maybe I was just not lucky, haha.... 2 pairs and both with faults. And now I saw here that there are other customers complaining about the quality of the products, so maybe my incident is not quite an isolated one. Just so you know, never buy Faith Burgundy Knee Boots. I will never buy from them again.”

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Posted 4 years ago

Mint Velvet is rated 3.6 based on 44 reviews