They used to be more responsive but something tells me that working conditions are not as bright and happy as their website or something because of the issues we get: melons placed on top of cartons of oat milk and liquified strawberries right on top like it's no problem. I switched days after staff advised it could be the packing crew I was getting, things have been better but I made the mistake of ordering milk and depending on these groceries today!! their website and the tracking says it will arrive tomorrow but carrier's tracking page says box is damaged and will be discarded! it was 20 minutes from my home too so it must have been a leak. I understand tech issues but why would I not get an automated email a bout this? why is there no info on their site for when this happens? carrier site says check with seller and looks like I will have to wait up to 48hrs to find out where my groceries are. will be trying another delivery service if I don't hear from them after 48hrs with a refund and/or a free box.