It has been awful experience! I cancelled the subscription on November 21st, then got charged on Nov 23rd. So I checked online and somehow my account was active. I cancelled Again Nov 24th. There is NO number to call, you have to wait 24hrs or more for someone to reply. By then they make the excuse that they cannot cancel your shipment even though it had Not been shipped yet. I told them over and over NOT to ship it. That I wanted it cancelled. There is another long 24rs wait to hear from a higher up requested. I was even responded by Heather Director of Customer Success and she did not help at all! FYI, neither time I cancelled did I receive a cancellation email! Only reason I had proof of the 2nd cancellation was because I emailed letting them know I had cancelled, got charged and cancelled Again. So they acknowledged the 2nd cancellation. I went into this subscription expecting fruits and vegetables that are oddly shaped. NOPE! First box had an orange with MOLD and super bruised apples. This same box was mostly potatoes and carrots which as everyone know is cheap and heavy! They sent a free replacement that included bruised pears, bruised zucchini, wilted spinach... I was disapointed and did not want another box of $35 plus $5 shipping for things that arrive as Trash! So yesterday the 3rd box arrived. I want it picked up. I have not opened it yet because I have been trying over and over and over to email and ask for cancellation and refund and Not be shipped and they shipped anyways. They do NOT care about the customer. They are money grabbing, sending $10 worth of bad (not ugly) heavy vegetable and claiming it as $60-65 worth of fruits/vegetables and charging you $40.