Once this company gets your money they don't care if food goes to waste, which goes against the whole idea of what they're selling. No one picks up the phone at customer service. I sent an email to them about permanently pausing my subscription (which doesn't exist, you have to log in and keep manually pausing deliveries), apparently the question was never received and disappeared into thin air. Once a label has been created it is, according to them, impossible to stop the package from being sent out. I told them I wanted to cancel my order because I was going to be away and the food was just going to rot in my doorstep (I emailed before it was shipped and they refused to cancel). I've never heard of a company refusing to cancel an order before it's shipped, seems like something they should have figured out when setting up operations.