The worst! I had a simple question and feedback. I chatted what the best way was to get an answer. The guy directed me to an email—never offered to help, only passed an email. So I emailed. The kicker—the exact same guy emailed me 48 hours after I emailed. If it was something he could handle, he should have offered via chat. I thought I was getting sent to some specialized email. And he didn’t he even answer or address my question. So I asked to speak to someone else, Jaime. She couldn’t answer my question and was so so so incredibly rude. I eventually got passed to a Heather, who is severely unequipped for the role. She has no business talking to customer. You can tell Misfits is a start-up, because they are a motley crew of inexperienced people, in roles that they are grossly unqualified for. All these negative comments should suggest they Heather is crappy at her job. Cut the dead weight and hire someone more competent.