I have been a customer for 2 years. Over the years, I have been mostly happy. Sometimes you get a nasty piece of lettuce or something that has gone bad. They typically order a portion refund like a few dollars. I am highly disappointed in their service at this point. They warn you that because of CVID19, boxes will be 1-2 days late. No, more like 4-5 days late. The tracking is completely inaccurate. I mean this is food! I need to know when it will come so I can be home to refrigerate it. Last week, the tracking said Saturday, it did not come until Monday! And I contacted someone Saturday night and did not receive a response until Tuesday! Now, I am waiting on my Friday box to come and it is Thursday! First it said Monday, then Wednesday and I still don't have it. Not to mention, the produce amount is a lot smaller for the same amount of money. I used to get way more food than I do now. They are clearly spread very thin and unable to keep up with demand. They really need to hire real customer service.