I was a loyal customer until recently, when understandably during covid-19, their supply chain has been disrupted. Having delayed orders would have been completely understandable, but they don't provide updates on when to expect your order, or how delayed it will be, which makes it impossible to plan. I was leaving town a few weeks ago, and my box was 4 days late, making it so the entire box of food would go to waste because we were leaving the next day. I reached out to their customer service team, who responded 3 weeks later, with no refund, and took no responsibility for their role in this disruption of service. Truly horrible customer service, not worth the money nor the inconvenience of not being able to plan.