I sent an email with questions to customer service about the poor state of my shipment, inquiring about the contents of the liquid inside a broken icepack. I didn't hear back till ten days later, shortly after I canceled my subscription. I realize the company is overextended due to COVID but it would have taken less than five minutes to assure me the liquid inside was safe and I would have been able to salvage most of the order. When I didn't hear I tossed most of it. It would have taken less than five minutes to answer my email.
4 years ago
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