I did not receive my box on Wednesday. fed ex put a trace and could not find it. They told me to notify Misfits to start the lost package process. I sent a not describing what fed ex stated. I got an automated reply telling me to do exactly what I described I already did. I followed the directions and replayed, restating what I already said. I have had no reply. When I first ordered the service I was very happy with the quality of the produce. My first 3 boxes were excellent quality. The quality has since gone done. I have received rotten produce, produce mangled in shipping or packaging and the latest, not receive a box market as received. They have now put in an automated response system when you try to reach them about an issue that leaves you in a loop with no response and no access to a person. This is definitely disappointing as I have recommended the company to several friends. Nancy