Alexandra
I was subscribed to this service weekly for roughly two months. Out of roughly eight packages, i never recieved two (thrown out immediately by FedEx employees due to spoilage), three arrived with all goods inside completely rotten, and all remaining boxes but one would have around five items rotten upon arrival. This is largely in part to the poor way they package their produce for delivery. The box is not insulated properly at all, sits in a hot warehouse and a hot delivery vehicle, so of course the one ice pack they put in there isn't going to do enough to keep your food fresh. Customer service is spotty at best. A few employees really do seem to try and help, refunding the cost of the order when applicable of course. But what finally made me unsubscribe from their service was when the employee tried to blame FedEx for why my food didn't arrive to me. When I asked that he cancel my order due to repeated disappointment with the service and no longer being willing to deal with this headache every week, he argued with me and told me to just avoid getting food for a few weeks and try again. I would not suggest ordering from Misfits Market at all unless you live very close to their warehouse. I would not consider resubscribing unless they get their act together and create better insulated packaging, have stricter supervision on orders getting packed, and work out a better delivery system so that packages actually make it to the customer in one piece.
3 years ago
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Misfits Market has a 1.4 average rating from 324 reviews

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Alice, Customer Support

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