First and last time ordering with Missfiga. Ordered a dress and had numerous delivery problems. I decided to return the dress and paid £7.50 for tracked and signed for next day postage. (Not even a free return service offered) It was delivered and signed for on the 2nd March. I contacted them by email on the 12th March as I hadn’t received a refund. They responded on the 13th to say they had processed my return and I would be refunded in the next few days. I still have not received a refund (it’s now 26 days since it was returned) and no response to an email follow up I sent 5 days ago. While I appreciate they may have fewer staff due to the lockdown, even an automated email response would have been better than nothing., especially as they appear to be trading as normal on their website. DO NOT ORDER with this company