The first ordered I made went really well everything was fine, the second order I made was extremely disappointing I payed for a pair of jeans £35 and next day delivery £2 on this discount code, I never received a confirmation of my order through email or even on my order history but the £37 was taken out of my bank as soon as I placed the order, I was confused so contacted the help team through email, Instagram and Twitter and after 3 days I finally got a response saying that my order hadn't been properly made and I should give it another day to make itself but obviously I waited and nothing happened so they refunded my order straight away, as I'm a 16 year old on less than minimum wage losing £37 is a lot of money but I was refunded the same day they'd said they would. I thought I'd try to order a shirt a week later for a party the following evening the shirt was £25 and next day delivery £2, I ordered that on Thursday and it's now Sunday and still no sign of my order I didn't bother emailing as they take way to long to respond so I Instagram messaged them and got a relatively quick response, they told me to wait til tomorrow and if the order still hasn't come they will class it as a missing parcel and refund me. I am so disappointed, I had to last minute re arrange a whole outfit for the party I went too and the order still hasn't come!!! Never ordering from there again!