Bought a £35 jumpsuit on behalf of my 16 year old daughter which arrived split at the seam and was too small. Sent it back and received a £32.50 refund after an 'adjustment' of £2.50 was made for some reason. I've now emailed them 3 times over the past 10 days to ask what the adjustment was for (there may be a legitimate reason) but not got a single reply. Problems happen, but the test of a good company is how swiftly they resolve customer issues. This company simply ignores them and buries their head in the sand. Shoddy, unprofessional and I see on here they do it regularly and don't improve. Would NEVER buy from them again when there are so many excellent companies out there. I was seriously. 'Missguided' - yep, sums them up. I won't even mention the lack of a telephone number to call their customer care department, I guess that's because there isn't one.