NIGHTMARE! I always order off misguided never had any problems before except the old deceived by the picture than the outcome that we have all done. However this time they sent me the wrong order a skirt instead of a dress for my graduation. After emailing 3 times only dos I receive a reply on their Facebook customer service who very rudely told me that I can only get my dress if I send this skirt back first. I told them I needed my dress ASAP for my university graduation they where nice enough to offer the idea that I pay for the delivery to be returned to them as quick as I can and they will refund me for the cost. Only with a pinch of luck I received my dress on the day of my graduation. Result! But then only to be told that they will not be refunding me. Unacceptable rude and over all gutted that they have dealt with me in such a way. Not sure If I will ever order from them again.